Caitlin Perkins
St. Augustine,FL
Summary
Quality assurance professional with comprehensive experience in quality control and analysis. Skilled in identifying error & inaccuracies within medical reports, ensuring compliance with standards according to government and VA regulations . Strong focus and commitment to delivering reliable results. Known for precision, problem-solving abilities, and effective communication skills.
Additionally, professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Quality Control Analyst
Maximus
03.2023 - Current
- Facilitated consistency in MDE reports and DBQs by working closely with medical providers to adhere to VA requirements.
- Review MDE requests for consistency with the DBQ
- Review MDE reports and DBQs for completeness and typographical and grammatical correctness
- Communicate with medical providers and facilitate any necessary corrections to MDE reports and DBQs prior to submission to the VA
- Verify that any special requests or necessary second reviews have been completed, consistent with the VA's preferences
- Ensure that all diagnostics requested by the medical provider have been completed, reviewed by the medical provider, and are submitted with the final report
- Perform daily queue maintenance to ensure that every case assigned has updated notes and any needed action has been taken
- Communicate with the Medical Advisory Board on cases that need additional review, may be outside the scope of the assigned medical provider's training or expertise, or has presented a problem/issue with the assigned medical provider
- Consistently achieve production goals
Administrative & Legal Assistant
The Fernandez Firm
12.2022 - 06.2023
- Daily direct schedule management for all attorneys and supervisors in high-volume, successful law firm
- Daily call intake and screening for possible new clients for the law firm as case manager
- Assisted litigation attorneys with depositions, trials, mediation and investigation
- Assisted with opening new case files, and initial review of claims
- Speaking with all medical providers/facilities, and law firms, regarding Medical Record Requests and Billing Request Retrieval Forms, past due balances, and ledgers
- Filing costs as well as processing all vendors for budget purposes
- Calendaring deadlines
- Drafting responses as well as notarized Requests for Copies, maintaining HIPAA compliance
- Prepared legal documents, including briefs and contracts, while ensuring compliance with applicable regulations.
- Managed case files and maintained organized electronic document systems to ensure efficient retrieval.
- Assisted attorneys in trial preparation by compiling evidence and summarizing case details effectively.
- Collaborated with clients to gather information and respond promptly to inquiries, fostering positive relationships.
- Facilitated smooth daily operations by coordinating office schedules, managing supply inventory, and addressing technical issues as needed.
Medical Intake Representative Lead, Special Projects
Trajector Medical
06.2022 - 03.2023
- Promoted within 5 months to small project team specializing in Total Disability – Individual Unemployment (TDIU) claims
- Daily correspondence with multiple veterans while processing their VA claims to attain TDIU benefits
- Direct responsibility for retrieval of all veteran forms, to include: DD214, Rating Decisions, VA Approval/Denial, and Historical Claims, while maintaining HIPAA compliance
- Develop rapport with veterans as their main liaison throughout entire process, from initial screening phone call to final VA decision
- Consistent daily quota attainment regarding call volume, contracts signed, and claims processed, as directed by management
- Managed client communications, ensuring accurate information collection and responsiveness.
- Handled sensitive client situations with compassion while maintaining adherence to organizational policies and procedures.
Medical Intake Representative
Trajector Medical
01.2022 - 06.2022
- Presentation and sales of private medical consulting service to US military veterans in need of assistance pursuing their VA disability benefits
- Managing assigned leads efficiently and effectively, as directed by leadership, to meet, daily performance and activity metrics
- Effectively establish rapport, demonstrate compassion, and relationship development, in order to gain clientele for processing
- Aid veteran’s in obtaining medical records and necessary documentation, while maintaining HIPAA compliance, in order to be reviewed by the VA
- Resolving veteran objections and addressing their concerns to help them through the process, from start to finish
Administrative & Legal Assistant
The Dill Law Group
07.2017 - 04.2019
- Extensive multi-faceted role in a very successful law firm
- Handled incoming email communications and safeguarded sensitive information.
- Meticulously compiled comprehensive files consisting of police reports, medical records and billing, photographs, video footage, tax records, insurance policies, and meeting minutes to prepare for courtroom legal proceedings
- Established relationships and developed rapport with clients, opposing legal counsel, medical facilities, and various insurance company personnel
- Located and negotiated building contract for relocation of office and staff, and directly oversaw logistics to mitigate downtime of billable hours and respective case progress, and secure transfer of legal documents
- Organized, maintained, and communicated ever-changing daily schedule, to include conferences, client meetings, court cases, company expenditures, employee hiring, and travel itinerary
Lead Bartender/Cocktail Server
Burn by Rocky Patel
12.2011 - 11.2016
- Lead bartender and cocktail server in most sought-after club in Naples, FL, for the renowned Rocky Patel - cigar aficionado
- Oversight of VIP staff and guests/celebrities to provide ultimate service and experience
- Directly assisted the Event and Marketing Coordinator for Rocky Patel Cigars
- Greeted, interacted, and catered to all guests and club members
- Trainer for all new bar/cocktail and VIP staff
Education
Interior Design
The University of Alabama
Tuscaloosa, ALSkills
- Microsoft Office – Word, Outlook, Excel, Teams
- Digital Media and Marketing
- Adobe Reader
- POS Systems
- EMS
- Cost-point
- Quality management systems
- Customer focus
- Documentation review
- New project development
Timeline
Quality Control Analyst
Maximus
03.2023 - Current
Administrative & Legal Assistant
The Fernandez Firm
12.2022 - 06.2023
Medical Intake Representative Lead, Special Projects
Trajector Medical
06.2022 - 03.2023
Medical Intake Representative
Trajector Medical
01.2022 - 06.2022
Administrative & Legal Assistant
The Dill Law Group
07.2017 - 04.2019
Lead Bartender/Cocktail Server
Burn by Rocky Patel
12.2011 - 11.2016
Interior Design
The University of Alabama
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