Caitlin Akey
Newark,DE
Summary
Referral Management Supervisor with over 6 years of Customer Service experience and 3 years of Management experience for a durable medical equipment company. I also have extensive knowledge of Insurance billing, ICD-10 billing, data entry; new hire training. My greatest strength is that I am exceptionally detail oriented, which enables me to put out clean, precise work that is easy to understand for my vendors and customers. I am looking to expand my knowledge and put forth my current skill sets with a company that supports growth and opportunity.
Overview
10
10
years of professional experience
Work History
Referral Management Supervisor
AdaptHealth
New Castle, DE
04.2018 - Current
- Knowledge and experience with qualifying for dme per patients insurance guidelines
- Knowledge and experience with insurance verification (verifying plan coverage/eligibility)
- ICD-10 Coding - 6 years of knowledge and experience.
- Overseeing a team of 15-20 employees daily to ensure each individuals goals are being met for the day
- Communicating daily with referrals to coordinate orders/deliveries for patients
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Handling and approving payroll/time off for 13 employees.
Assistant Teacher
Kiddie Academy Of Elkton
Elkton, MD
09.2016 - 03.2018
- At an educational daycare facility, working with children ranging from ages 6 weeks up until 2 years
- Responsibilities include feeding, nap time, diaper changes, outside play time, crafts and activities, educational learning time etc
Customer Adviser
Petco
MD
08.2015 - 08.2016
- Responsibilities included working the front area (register), while greeting guests and helping them with any questions that may have
- Also, working the floor and servicing people how ever they needed to be
- Lastly, stocking shelves and making sure products were up to date and ordered as needed
Waitress
Pizza Hut
MD
05.2014 - 03.2015
- Responsibilities included serving guests, running food to and from; working the front counter (register)
- Also, answering phones and taking orders; helping customers and answering any questions they may have
Education
High School Diploma -
Rising Sun High School
Rising Sun, MD06.2014
Skills
- Training
- Scheduling
- Organizational Skills
- Data Entry
- Microsoft Word
- Assessments
- Billing Codes
- Credit Card Transaction Processing
- Customer Satisfaction
- Outbound Calls
- Vendor Relationships
- Training Employees
- Communication
- Coverage Determination
- Data Verification
- Diagnostic Codes
- Medical Terminology
- Reviewing Patient Information
- Inpatient Coding
- Customer Experience
- ICD-10 (International Classification of Disease Systems)
- Discharge Documentation
Authorizedtowork
US for any employer
Personal Information
- Newark, DE
- Wilmington, DE
Timeline
Referral Management Supervisor
AdaptHealth
04.2018 - Current
Assistant Teacher
Kiddie Academy Of Elkton
09.2016 - 03.2018
Customer Adviser
Petco
08.2015 - 08.2016
Waitress
Pizza Hut
05.2014 - 03.2015
High School Diploma -
Rising Sun High School