Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Caitlin Puglisi

Dallas,TX

Summary

Diligent front desk agent with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment. Reliable team player with strong focus on collaboration and adaptability to changing needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Hotel Milo Santa Barbara
07.2022 - 02.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Sales Associate

Faherty Brand
06.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Restaurant Hostess

Americana Restaurant
02.2018 - 10.2018
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Education

Associate of Arts - Social And Behavioral Sciences

Miracosta College
Oceanside, CA
05-2020

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality service expertise
  • Reservation systems
  • Oral and written communications
  • Conflict management
  • POS systems
  • Microsoft office

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.

Certification

  • Security Awareness Training for the Hospitality Industry – ASIS International.
  • Cultural Sensitivity Training Certificate– Various organizations offer training focused on enhancing cultural sensitivity in service industries.
  • CPR/AED Certification

Languages

English
Native or Bilingual

Timeline

Front Desk Agent

Hotel Milo Santa Barbara
07.2022 - 02.2023

Sales Associate

Faherty Brand
06.2019 - 03.2020

Restaurant Hostess

Americana Restaurant
02.2018 - 10.2018

Associate of Arts - Social And Behavioral Sciences

Miracosta College

Similar Profiles

CREATE PROFILE
Caitlin Puglisi