Caitlin Pusich
Juneau,AK
Summary
Dedicated and diligent worker with a strong work ethic. Committed to arriving prepared and on time. Thrives in collaborative environments, fostering positive workplace atmosphere. Experienced in delivering exceptional customer service. Draws from competitive basketball background, emphasizing teamwork and leading by example. Experienced in delivering exceptional customer service and efficiently managing multiple tasks.
Overview
7
7
years of professional experience
Work History
Office Assistant
State of Alaska
Juneau, AK
11.2024 - Current
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Answered telephones, directed calls, and took messages.
- Provided front desk support, answered inquiries, and directed callers and walk-in clients to the appropriate staff.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed daily courier runs, including secure transport of high-value deposits, legal documents, and backup data to banks and state agencies.
- Provided assistance on various projects and tasks, ensuring timely completion and operational efficiency.
- Maintained confidentiality of sensitive information and documents.
Kitchen Staff Member
Tracy's King Crab Shack
Juneau, Alaska
05.2023 - 10.2024
- Demonstrated strong communication skills by effectively liaising with both employees and management, fostering a collaborative and transparent work environment.
- Addressed customer inquiries and complaints promptly, ensuring a positive customer experience and maintaining customer satisfaction.
- Played a key role in training new staff on food preparation and safety procedures, contributing to a knowledgeable and cohesive team.
- Demonstrated strong time management skills, effortlessly juggling multiple tasks simultaneously to maintain a smooth workflow.
- Collaborated with kitchen staff to create new recipes and improve existing ones.
- Prepared and plated dishes in a fast-paced restaurant environment.
- Designed innovative menu ideas and leveraged social media platforms to effectively promote specials, driving customer engagement and sales.
COCTAIL SERVER
Moku Kitchen
Honolulu, Hawaii
10.2023 - 04.2024
- Trained new staff members on cocktail preparation techniques and customer service standards.
- Maintained cleanliness and organization of bar area to uphold health and safety standards.
- Utilized POS system to process orders and payments accurately and efficiently.
- Garnished cocktail drinks and delivered them to the assigned guest.
- Provided exceptional customer service with a focus on guest satisfaction and retention.
FOOD TRUCK OPERATOR
Wild Alaskan
Juneau, Alaska
05.2022 - 08.2022
- Extended warm greetings to customers, adeptly addressing menu inquiries, and promptly resolving any concerns or complaints to enhance overall satisfaction.
- Oversaw the handling of money and processed credit card payments with precision, contributing to a smooth and secure financial transaction process.
- Efficiently managed both opening and closing shift kitchen tasks, showcasing organizational skills crucial for a seamless transition between shifts.
- Played a key role in training and assisting new kitchen staff members, fostering a collaborative and knowledgeable team.
HOSTESS
The Hangar on the Wharf - Restaurant
Juneau, Alaska
05.2022 - 08.2022
- Managed reservations and to-go orders via phone, providing excellent customer service by answering inquiries and communicating accurate wait times.
- Collected essential information from arriving customers, facilitating seamless seating arrangements, and managing waitlists effectively.
- Handled cash transactions and processed payments accurately and efficiently.
- Maintained a clean and organized front-of-house area to uphold company standards.
- Assisted in training new host/hostess staff on guest greeting and seating procedures.
- Resolved guest complaints promptly and professionally to ensure customer satisfaction.
BUSSER
The Island Pub
Juneau, Alaska
03.2018 - 08.2019
- Kept a vigilant eye on customers, swiftly identifying departing guests to promptly clear tables, ensuring readiness for incoming patrons.
- Executed tasks with speed, communicated seamlessly with team members, and consistently sought improved methods.
- To enhance productivity, I maintained tables in optimal condition for arriving guests.
- Thrived in diverse team settings, collaborating with colleagues to efficiently complete tasks, fostering a cooperative and productive work environment.
- Cultivated strong relationships with managers and team members, playing a crucial role in supporting overall team success and maintaining a positive work environment.
Education
BACHELOR OF ARTS - COMMUNICATIONS
University of Alaska Fairbanks
Fairbanks, Alaska05.2023
Skills
- Reliable and trustworthy
- Multitasking and prioritization
- Self-Motivated
- Flexible and adaptable
- Team player
- Problem-solving
- Time management
- Customer service
References
References available upon request.
Timeline
Office Assistant
State of Alaska
11.2024 - Current
COCTAIL SERVER
Moku Kitchen
10.2023 - 04.2024
Kitchen Staff Member
Tracy's King Crab Shack
05.2023 - 10.2024
FOOD TRUCK OPERATOR
Wild Alaskan
05.2022 - 08.2022
HOSTESS
The Hangar on the Wharf - Restaurant
05.2022 - 08.2022
BUSSER
The Island Pub
03.2018 - 08.2019
BACHELOR OF ARTS - COMMUNICATIONS
University of Alaska Fairbanks
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