Windows, MacOS, Excel, Power Point, Access, CRM, Zoom
Caitlin Quintanilla
Office Manager
Milford,PA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
1
1
Language
5
5
years of post-secondary education
13
13
years of professional experience
Work History
Office Manager
Piermont Bank, Member FDIC
New York, NY
03.2019 - Current
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Sourced vendors for special project needs and negotiated contracts.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Managed office operations while scheduling appointments for department managers.
Associate Admin Support Manager
HSBC Bank USA
New York, NY
06.2013 - 03.2019
- Employees on-boarding for both internal and external hired.
- Liaison for various levels of management and internal support areas to facilitate information flow and provide planning and control support.
- Supports senior management on various Human Resource related projects – payroll and timesheet correction, reduction in force process, year-end performance review process, training and development, etc.
- Various segment administration supports includes but not limited to: office projects, centralized expenses and accounts payable processing, office managements.
- Employee time entry verification and mandatory core leave arrangement.
- Successfully planned and executed corporate meetings, lunches and special events for groups of 20+ corporate clientele and employees.
- Improve department efficiency through implementation of strategic workflow and process improvements.
- Arranged, scheduled, and coordinated all logistics and travel itineraries for 5+ senior executives.
Associate Project Manager
HSBC Bank USA
New York, NY
11.2008 - 06.2013
- Retail banking and wealth management, HSBC Bank USA, NA.
- Create short-term and long-term objectives for region in accordance with company goals and consistent focus report.
- Assist and draft employee performance improvement plan to launch at Regional level.
- Assist with Senior Management on yearly succession plan strategies.
- Provided financial, reporting, project and operational support for assigned area in targeted Region.
- Coordinate meetings and activities with other departments.
- Identify opportunities to automate or modify activities or procedures to increase efficiency and maintain competitive advantage.
- Lead small scale Regional projects.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Arts - Technical Management – Project Management
Devry University
New York, NY 07.2017 - 06.2019
Bachelor of Arts - Technical Management – Human Resource Management
Devry University
New York, NY 07.2017 - 06.2019
Computer Information System - Computer And Information Systems Security
Queensborough Community college
New York, NY 08.2003 - 06.2004
Skills
Documentation and control
Presentation design
Scheduling
Office management
Administrative support
Expense reporting
Excellent multi-tasking ability
Microsoft Office Proficiency
Administrative Office Operations
Organizational skills
Strategic planning
Database administration
Technical Support
Friendly nature
Project Management
Travel coordination
Relationship building
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It takes pressure to build a diamond
Timeline
Office Manager
Piermont Bank, Member FDIC
03.2019 - Current
Bachelor of Arts - Technical Management – Project Management
Devry University
07.2017 - 06.2019
Bachelor of Arts - Technical Management – Human Resource Management
Devry University
07.2017 - 06.2019
Associate Admin Support Manager
HSBC Bank USA
06.2013 - 03.2019
Associate Project Manager
HSBC Bank USA
11.2008 - 06.2013
Computer Information System - Computer And Information Systems Security
Queensborough Community college
08.2003 - 06.2004