Caitlin Quintas
Fall River,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
University Of Gastroenterology
06.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Sales Associate
Seashells In Bloom
04.2021 - 05.2023
- Averaged $5000 in daily sales during peak season
- Managed end to end store operations, reconciling daily receipts, maintaining cleanliness and overall brand presence
- Remained calm and displayed excellent customer service while operating the store alone
- Used my knowledge in merchandising to display products in a shopper friendly way, increasing foot traffic and daily sales.
Assistant Manager
The Black Dog Tavern Company, The Black Dog
12.2018 - 04.2020
- Managed end to end store operations, trained new employees, reconciled registers daily, followed corporate merchandising standards
- Supervised and oversaw the receiving, checking-in, and distribution of weekly inventory shipments
- Used my creativity to create eye-catching window displays to highlight new products, holidays, and store events
- Maintained a high customer service standard in a high-volume, fast-paced environment
- Established and executed covid requirements at the store after lockdown.
Assistant Manager
The Preservation Society Of Newport County
08.2016 - 11.2018
- Managed end to end store operations, composed daily warehouse inventory orders, aided, and collaborated with other mansion stores
- Created visually appealing window displays that brought in customers off the street
- Used skills in upselling to reach and exceed daily/monthly/yearly sales targets
- Maintained prosperous relationships with regular patrons of the store
- Prepared, planned, and led multiple store inventories for multiple store locations.
Education
MEDICAL OFFICE ADMINISTRATIVE ASSISTANT CERTIFICATE PROGRAM - Medical Administration
Bristol Community College
Fall River05.2023
HIGHSCHOOL DIPLOMA -
Quince Orchard Highschool
05.2012
Skills
- Microsoft
- POS System Operations
- Online Systems
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Front Desk Operations
- Medical Terminology
- Electronic Medical Records
- Administrative Support
References
Jessica Dassuncao
401-297-8547
Dennis Rotondi, NP
774-219-2769
Nelly Rodrigues
401-332-7540
Timeline
Front Desk Medical Receptionist
University Of Gastroenterology
06.2023 - Current
Sales Associate
Seashells In Bloom
04.2021 - 05.2023
Assistant Manager
The Black Dog Tavern Company, The Black Dog
12.2018 - 04.2020
Assistant Manager
The Preservation Society Of Newport County
08.2016 - 11.2018
MEDICAL OFFICE ADMINISTRATIVE ASSISTANT CERTIFICATE PROGRAM - Medical Administration
Bristol Community College
HIGHSCHOOL DIPLOMA -
Quince Orchard Highschool
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