Caitlin Ramirez
Chuluota
Summary
Hard working and motivated. Very goal-oriented and manages my time wisely in order to achieve all that needs to be done. I'm very big on keeping things well cleaned and organized. Quick learner and pick up on things very easily. I enjoy being kept busy and on the go. I am currently enrolled at Elise Esthetics Institute to become a Esthetician.
Overview
5
5
years of professional experience
Work History
Office Manager
American Premier Services
07.2023 - 11.2024
- Maintained a clean and organized work environment, promoting a professional image of the office.
- Answered phones and transferred calls to the department or teammate that was being requested.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Kept in contact with our personal cleaning company to ensure they were stalked on the cleaning supplies they needed.
- Assisted with HR managing all new hire packets and equipment for the field and shipped them out in a timely manner.
- Talked frequently with Area Managers all around the U.S. making sure they had what they needed as far as equipment with new hires and their onboarding progression.
- Set up phones and Chromebook's for the field for new hires.
- Booked rental cars and flights for Teammates around the U.S.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Shipped items and packages out daily for the company
- Guided new employees and responded quickly to questions to improve understanding of job responsibilities or office questions.
- Assisted AR in scanning in checks and invoices, making sure they were dated correctly when inputting to the system.
- Reached out to the field frequently to ensure any equipment that was not being used such as Phones, Chromebook's, Laptops or printers were sent back right away.
- Created and sent out shipping labels for the managers who needed assistance in getting equipment repaired or equipment sent back to our Corporate Office.
Kids Club Associate
Zoo Health Club
04.2023 - 07.2023
- Consistently watched over Zoo Health Club members children while they were able to workout.
- Kept the environment clean and sanitized. Made sure to wipe down all areas and vacuumed at the end of each shift
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained accurate safety and attendance records.
- Organized and stored toys and art materials to restore order in activity areas.
- Made sure all kids were happy and having fun at all times
Nanny/ Mommy’s Helper
Dr. Christie Cichra
09.2022 - 07.2023
- Cleaned and organized daily
- Cooked dinner for the entire family each night
- Grocery shopped
- Assisted the daughters in homework struggles
- Took care and fed all the animals
- Assisted in taking and picking up kids from school and after school activities
- Helped daily with whatever was needed to make sure everyone was happy
Cashier, Server, Stocker
3 Natives
07.2021 - 09.2022
- Customer Service Experience
- Greeted customers with prompt and friendly service
- Operated POS system to receive payment by cash, check and credit card
- Followed recipes and customer request to prepare meals
- Trained new team members in cash register operation, stock procedures and customer services
- Cleaned tables and chairs to prepare for the next customers
- Completed cleaning duties by sweeping and mopping floors, tidying up each station and making sure everything is properly put away
- Quick pace and Multi-tasking skills
- Examined stock to verify specifications and remove damaged products
- Unloaded and put away new products as they were shipped in
Main Gate Assistant
Prospect Wire
07.2020 - 08.2021
- Greeted customers
- Sold tickets and merchandise
- Directed customers to where they needed to go
- Had to understand the different properties I traveled to in order to direct customers in the right direction
- Dealt with unhappy or unsatisfied customers properly
- Counted money and tickets
Customer Service Associate
Top Dog Express
11.2019 - 12.2020
- Greet customers
- Sell different types of speed pass plans
- Answer phone calls and answered any questions customers had
- Understood entire property to be able to direct customers in the right direction
- Counted money
- Multi-tasking skills
- Trained new employees
- Detailed inside and outside cars
- Prepped cars before entering into the wash tunnel
- Used computer based system
- Kept things cleaned, sanitized and organized
Education
High School Diploma -
Hagerty High School
Oviedo, FLSkills
- Multi-tasking
- Cash handling
- POS system operations
- Product recommendations
- Customer service
- Restocking products
- Employee training
- Inventory control
- Office management
- Microsoft Office
- Organizational skills
- Relationship building
- Event coordination
Accomplishments
- CDA Certification
- 45 hours of DCF training
- CPR certified
- Food Safety Certification
Timeline
Office Manager
American Premier Services
07.2023 - 11.2024
Kids Club Associate
Zoo Health Club
04.2023 - 07.2023
Nanny/ Mommy’s Helper
Dr. Christie Cichra
09.2022 - 07.2023
Cashier, Server, Stocker
3 Natives
07.2021 - 09.2022
Main Gate Assistant
Prospect Wire
07.2020 - 08.2021
Customer Service Associate
Top Dog Express
11.2019 - 12.2020
High School Diploma -
Hagerty High School
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