Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Wootton

Amarillo,TX

Summary

Dynamic banking professional with a proven track record at Chase Bank, excelling in operational efficiency and customer satisfaction. Adept in cash handling and conflict resolution, I have successfully led teams to enhance productivity and foster strong client relationships, ensuring compliance and delivering exceptional service in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Branch Operations Lead

Chase Bank
Amarillo, TX
02.2024 - 03.2025
  • Developing strategies to improve operational efficiency and customer satisfaction.
  • Resolved customer complaints or answered customers' questions.
  • Collaborated with senior leadership on strategic initiatives related to operations.
  • Supervising daily operations of a bank branch, including customer service, cash handling, and account opening activities.
  • Participating in regular meetings with senior management to review progress on various initiatives.
  • Managing workflow within the branch team to optimize productivity levels.
  • Monitoring employee performance and providing feedback as needed.
  • Providing guidance to junior staff members in resolving customer queries.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Ensured compliance with regulatory requirements and industry standards.

Associate Banker

Chase Bank
Amarillo, TX
09.2017 - 02.2024
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened, closed and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Provided advice on different bank products and financial options.
  • Providing outstanding customer service and deescalating upset customers as well.
  • Balanced teller drawers and ATM cash.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.

Teller

Amarillo National Bank
Amarillo, TX
04.2015 - 04.2017
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Stocked supplies for customers and personal teller station.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Handled various accounting transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

High School Diploma -

Amarillo High School
Amarillo, Tx

Skills

  • Relationship Building
  • Cash Supply Orders
  • Check Cashing
  • Problem Solving
  • Payment Processing
  • Verbal and Written Communication
  • Attention to Detail
  • Customer Service
  • Bank Deposits
  • Account Services
  • Cash Drawer Reconciliation
  • Bill Payment Receipt
  • Cashier's Checks
  • Honest and Ethical
  • Balance Transfers
  • Night and Safe Deposit Procedures
  • Identity Verification
  • Pleasant and Personable
  • Cash Handling
  • Reliable and Responsible
  • Team leadership
  • Conflict resolution
  • Policy and procedure development
  • Employee development

Timeline

Branch Operations Lead

Chase Bank
02.2024 - 03.2025

Associate Banker

Chase Bank
09.2017 - 02.2024

Teller

Amarillo National Bank
04.2015 - 04.2017

High School Diploma -

Amarillo High School

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Mariah Wootton