Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

CAITLIN RESTREPO

Melbourne,FL

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Very friendly and personable, has experienced many different types of jobs and can adapt to any situation and surroundings.

Overview

8
8
years of professional experience

Work History

Waitress

Little Pub
05.2018 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Waitress

Yellowstone National Park Lodges-Xanterra
04.2023 - 08.2023
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.

Waitress

Norwegian Cruise Line
09.2022 - 11.2022
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

EMR Trainee

Lyme Ambulance
07.2020 - 10.2020
  • Participated in backlog grooming, sprint planning, requirements team meetings and retrospectives.
  • Studied in groups, participated in activities for practice situations.
  • Managed priorities and test activities to meet project test schedules and deliveries.
  • Contributed as part of agile test team to follow best practices.
  • Attended classes in learning about the skills required to be an EMR.

Teacher Helper

Lyme Old Lyme Preschool
03.2019 - 06.2019
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted teachers with supervision and care of group of 11 children.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.

Coffee Barista

Dunkin Donuts
01.2016 - 06.2017
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

High School Diploma -

Gateway Community College
New Haven Ct
06.2023

Skills

  • Serve costumers in sufficient manner
  • Food Safety Standards
  • High Energy and Stamina
  • Cleaning and Sanitizing
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • Workflow Coordination
  • Menu Memorization and Presentation
  • Upselling and Cross Selling
  • Team Player
  • Multitasking and Prioritization
  • Cash Handling
  • Compliance standards

Accomplishments

Obtains MMC, certified to work on a charter boat or merchant boat.

Languages

Spanish
Professional Working

Timeline

Waitress

Yellowstone National Park Lodges-Xanterra
04.2023 - 08.2023

Waitress

Norwegian Cruise Line
09.2022 - 11.2022

EMR Trainee

Lyme Ambulance
07.2020 - 10.2020

Teacher Helper

Lyme Old Lyme Preschool
03.2019 - 06.2019

Waitress

Little Pub
05.2018 - Current

Coffee Barista

Dunkin Donuts
01.2016 - 06.2017

High School Diploma -

Gateway Community College

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CAITLIN RESTREPO