Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Rich

Clarksville,TN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Associate Access Specialist

Vanderbilt Medical Center
06.2023 - Current
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Medical Receptionist

Vanderbilt Children’s Hospital
12.2021 - 06.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
  • Assessed, evaluated, and cared for neonate and pediatric patients.
  • Guided patients, caregivers, and family members on plans of treatment and helpful resources available locally to support care.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Warehouse associate

Lowe’s Distribution Center
03.2019 - 12.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Maintained security of warehouse by practicing vigilance and reporting suspicious incidents to police and dispatchers.

Customer Service Assistant

LG Electronics Inc
05.2018 - 01.2019
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Carefully packaged finished products and prepared for shipment.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected materials before assembly to verify compliance of quality control standards.
  • Inspected and adjusted work performed to meet expectations.
  • Loaded and unloaded parts on production line to establish smooth operations.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.

Telemarketing Sales Representative

TeleTech
04.2017 - 04.2018
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Worked closely with in-house design team to develop visuals for content.
  • Monitored trends in social media, industry, and competitive landscape to create new material.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Recorded contact information of customers and potential customers in internal database.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Followed up with customers to solicit further sales.

Sales Consultant

Macy’s Warehouse
10.2016 - 02.2017
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Certified Clinical Medical Assistant -

Medical Institute of Kentucky
01.2017

High School Diploma -

Rossview High School
Clarksville, TN
05.2014

Skills

  • Excellent Communication
  • MS Office
  • HIPAA Guidelines
  • Medical Billing and Coding
  • Excel Spreadsheets
  • Student Records Management
  • Expense and Revenue Analysis
  • Answering Phones
  • Database Entry
  • Budget Controls
  • Operations Oversight
  • Occupational Health and Safety

Timeline

Associate Access Specialist

Vanderbilt Medical Center
06.2023 - Current

Medical Receptionist

Vanderbilt Children’s Hospital
12.2021 - 06.2023

Warehouse associate

Lowe’s Distribution Center
03.2019 - 12.2021

Customer Service Assistant

LG Electronics Inc
05.2018 - 01.2019

Telemarketing Sales Representative

TeleTech
04.2017 - 04.2018

Sales Consultant

Macy’s Warehouse
10.2016 - 02.2017

Certified Clinical Medical Assistant -

Medical Institute of Kentucky

High School Diploma -

Rossview High School

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Caitlin Rich