Caitlin Robinson
Lovelady,TX
Summary
Proven Program Specialist with a track record at Texas Department of Criminal Justice, enhancing inmate welfare and safety protocols. Skilled in documentation and problem-solving, I've significantly improved operational efficiency. My proactive approach and professionalism have fostered community building and streamlined processes, demonstrating a commitment to excellence and team collaboration.
Overview
10
10
years of professional experience
Work History
Program Specialist
Texas Department of Criminal Justice, TDCJ
11.2023 - Current
- Collaborated with medical staff to address inmate health concerns promptly, ensuring appropriate care was received as needed.
- Expedited response times in emergency situations by maintaining open lines of communication with fellow officers and following established protocols diligently.
- Improved inmate behavior by enforcing strict disciplinary procedures and maintaining consistent communication.
- Promoted a respectful environment within the prison community through fair treatment of all inmates regardless of background.
- Maintained clear communication with candidates throughout the entire interview process, providing a positive experience.
- Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
- Used field equipment, devices and supplies to test surfaces for trace evidence, collect fingerprints and document findings.
- Processed film, photographs, videos and other documentation from crime scenes to identify, evaluate and record evidence.
- Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
- Trained new staff members on proper procedures for maintaining and accessing inmate records, ensuring consistency across the department.
- Promoted safety within the facility by providing up-to-date records for security personnel when determining appropriate housing assignments based on risk assessments.
Intake Interviewer
Texas Department Of Criminal Justice
11.2021 - 07.2023
- Assessed inmates' mental health needs and provided crisis intervention when necessary.
- Collaborated with prison staff to ensure that the safety of all inmates was maintained at all times.
- Maintained order among inmates by enforcing disciplinary action with necessary.
- Assisted with intake processing for newly admitted inmates.
- Interacted with outside agencies such as law enforcement personnel during investigations involving prison inmates.
- Maintained a professional demeanor when interacting with both staff members and inmates.
- Managed confidential files containing sensitive information about individual prisoners.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches, and recording fingerprints.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
Clerk II
Texas Department Of Criminal Justice
02.2018 - 10.2021
- Organized and maintained filing systems for confidential documents.
- Assisted other prison facilities with inquires and complaints in a professional manner.
- Maintained inventory levels of office supplies an equipment when needed.
- Answered phones in a courteous manner while providing excellent customer service.
- Compiled in-service/pre-service information into organized databases for easy access.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letter, emails, reports, and presentations as requested by immediate supervisors.
- Provided administrative support such as scheduling appointments with the Major of Correctional Officers.
- Trained staff members to perform work activities and use computers applications.
Office Clerk
Husky Trailer & Parts Company
08.2016 - 01.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Handled incoming business and client requests for information.
Cashier
Walmart
06.2016 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Increased sales of promotional items by informing customers about current offers.
- Developed rapport and fostered brand loyalty by offering personalized service.
Clerk/Cook
Robinson's Country Store
01.2015 - 05.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
Intern
Trans Ova Genetics
06.2015 - 07.2015
- Maintained an organized and clean work environment by adhering to strict sanitation standards in all areas of the farm.
- Optimized breeding success by maintaining accurate records of cattle genetics and implementing strategic mating plans based on desired traits.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree -
Angelina College
Lufkin, TXHigh School Diploma -
Lovelady High School
Lovelady, TX05-2016
Skills
- Group and individual instruction
- Proactive mindset
- Report creation
- Scheduling proficiency
- Community building
- CPR/AED
- Problem-solving abilities
- Multitasking Abilities
- Team building
- Documentation skills
- Computer Literacy
- Policy understanding
- Professionalism
Timeline
Program Specialist
Texas Department of Criminal Justice, TDCJ
11.2023 - Current
Intake Interviewer
Texas Department Of Criminal Justice
11.2021 - 07.2023
Clerk II
Texas Department Of Criminal Justice
02.2018 - 10.2021
Office Clerk
Husky Trailer & Parts Company
08.2016 - 01.2018
Cashier
Walmart
06.2016 - 07.2016
Intern
Trans Ova Genetics
06.2015 - 07.2015
Clerk/Cook
Robinson's Country Store
01.2015 - 05.2016
No Degree -
Angelina College
High School Diploma -
Lovelady High School
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