Caitlin Robinson
Lovelady
Summary
- Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Specialist I -Sociology
Texas Department of Criminal Justice
07.2023 - Current
- Interviews newly received inmate to gather sociological data; identifies inmates that are known or suspected gang members or inmates with assigned units; makes recommendations to ensure appropriate housing; and complies information to make appropriate unit custody, housing, and general plan assignments,
- Performs advanced technical assistance work for an agency program; interprets disseminates information concerning agency programs and procedures; and coordinates work with organizational units of the agency.
- Develops administrative regulations, policies, and procedures; assists in researching technical issues; and participates in program planning and implementation.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Prepares, edits, and distributes correspondence reports studies, forms and other documents and edits data for graphs, charts, and databases, makes calculations and prepares summaries and develops and maintained filing, record keeping, and record management systems.
- Trains technical and administrative support staff intake program operations and activities.
Administrative Assistant III
Texas Department Of Criminal Justice
11.2021 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Observed behavior of inmates individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Completed intake paperwork, fingerprints, and searches.
- Built solid relationships with staff and inmates to keep institution safe and secure.
- Responded to inquiries from inmates and other members of public.
- Enforced rules and regulations to maintain order among inmates.
- Assisted in intake and release of inmates.
- Interviewed inmates to obtain information and evidence.
Clerk II
Texas Department Of Criminal Justice
01.2017 - 11.2021
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Compiled and analyzed data to produce reports.
- Edited documents to keep company materials free of grammar errors.
- Coordinated and scheduled meetings and appointments.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Office Clerk
Husky Trailers & Parts
07.2016 - 07.2017
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Monitored and tracked budgets and expenses.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Handled incoming business and client requests for information.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Lovelady Jr. High School
Lovelady, TX05-2016
Skills
- Group and individual instruction
- Skill building
- Skill development
- Performance assessments
- Strategic planning
- Generating schedules
- Project management
- Office administration
- Process improvements
- Proactive mindset
- Human resources
- Persuasive communication style
- Data management
Certification
- Licensed Life Insurance Agent
Timeline
Program Specialist I -Sociology
Texas Department of Criminal Justice
07.2023 - Current
Administrative Assistant III
Texas Department Of Criminal Justice
11.2021 - 07.2023
Clerk II
Texas Department Of Criminal Justice
01.2017 - 11.2021
Office Clerk
Husky Trailers & Parts
07.2016 - 07.2017
High School Diploma -
Lovelady Jr. High School