Caitlin Robison
Summary
Driven Assistant Property Manager with a proven track record at Management Services Corporation, enhancing tenant satisfaction and retention through efficient issue resolution and superior customer service. Skilled in Fair Housing Regulations, laws and delinquency procedures. With strong attention to fostering community relations and streamlining operations.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Management Services Corporation
Richmond, VA
11.2020 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased tenant satisfaction by addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
Event Coordinator
Sky’s The Limit
Richmond, VA
01.2019 - 05.2020
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Promoted specific non-profit organizations in fundraising efforts.
Education
Bachelor Of Arts - Business
Randolph-Macon College
Ashland, VA2018
Skills
- Fair Housing Certified
- Strong understanding of the VRLTA
- Microsoft Office
- Proficient in MRI
- LRO
Timeline
Assistant Property Manager
Management Services Corporation
11.2020 - Current
Event Coordinator
Sky’s The Limit
01.2019 - 05.2020
Bachelor Of Arts - Business
Randolph-Macon College