Summary
Work History
Education
Skills
Certification
Work Availability
Languages
Timeline
Overview
Barista

Caitlin Roeder

Eugene,OR

Summary

Well- rounded, self-motivated, Human Resources Professional with extensive recruitment experience. Determined to continue to be a strong leader in the local community with a passion for serving others. Very strong work ethic and known to be highly dedicated to career goals. Enthusiastic in team development goals and reaching for everyday team successes.

Work History

Human Resources Generalist/ Recruiter

Riverview Center For Growth
09.2023 - Current
  • Review job details and update as needed with program supervisors; prepare job postings on Indeed, LinkedIn, social medias, agency website to provide a diverse applicant pool.
  • Worked with the HR Director and Executive Director in implementing recruitment plans and strategies for various agency programs.
  • Source and recruit candidates using databases, social media, networking, and online tools.
  • Coordinate and attend job fairs and other recruiting events throughout Oregon and Washington States.
  • Provide initial screening of applicant pools and phone screens and interviews.
  • Act as a point of contact and build candidate relationships during the selection process.
  • Provide consultation and training to hiring supervisors regarding recruitment and selection processes, including interviewing.
  • Facilitate the selection of candidates in alignment with diversity guidelines and internal processes.
  • Prepare offer letters and ensure necessary employment documentation is obtained, including reference and criminal history background checks.
  • Provide general HR support in other functional areas of HR depending on department and agency priorities. Functional areas include: workforce/staffing, training, employee relations, credentialing, performance management, and benefits enrollment and termination.
  • Conduct all new employee orientation/onboarding.
  • Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates.
  • Prepare weekly or monthly staffing/recruitment and turnover reports for leadership meetings.
  • Maintain the organization structure by updating job requirements and job descriptions for all positions.
  • Assist in maintaining and updating policies and standard operating procedures.
  • Conduct and analyze exit interviews and make actionable recommendations based on data.
  • DHS & OHA Audits

Talent Acquisition Coordinator

St. Vincent De Paul
02.2023 - 09.2023
    • Optimized sourcing networks and used proactive methods to direct source candidates.
    • Created and drove talent acquisition and job placement strategies to attract diverse candidate
    • Creation of detailed job descriptions for all roles
    • Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
    • Established consistent language and methodology for talent discussions, development, and succession.
    • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
    • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
    • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
    • Collaborated with hiring managers to determine job requirements and understand departmental need Sourced and screened candidates for 625 positions ranging from Entry, Mid-senior to Executive roles. Worked closely with hiring managers to coordinate interviews, offers, and onboarding.
    • Solely responsible for all on-boarding tasks and conducted 2 sessions a week of 10 people or more.
    • Built relationships with external recruiters and staffing agencies to access quality talent or help station disabled workers.

Recruiter/HR Generalist

BrightStar Care
08.2022 - 02.2023
    • Reviewed and screened applicant resumes to identify qualified candidates. Conducted background checks, interviews, licensing requirements, vaccination records, CPR certifications; W-4 and I-9 paperwork requirements.
    • Planned and managed recruitment activities, including New Hire Training using strategic processes, skill competency tests and position management practices.
    • Maintained work structure by updating job requirements and job descriptions for positions open within organization.
    • Creation of employee profiles and maintenance of credentials, performance documents and terminations.
    • Lead Benefits Program and 401K Enrollment
    • Reviewed existing policies; updated procedures for enhancing work productivity, recruitment, hiring processes and talent management.
    • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
    • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
    • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
    • Improved customer service and employee satisfaction rankings by quickly resolving issues to improve overall communications.
    • Launched and maintained employee recognition program.

Account Manager

Parking Management Company
07.2021 - 08.2022
    • Ensure associates provide highest level of service to management and guests of assigned account. This includes hiring, training and discipline/accountability of valets, establishing and maintaining relationships with associates/management of each account, managing revenue, payroll, and claims, as well as working shifts, including, but not limited to, proper key handling and safe/efficient retrieval of vehicles, etc.
    • Essential Duties and Responsibilities:

      • Work 40+ hours on site at account
      • Create weekly valet schedule for accounts/events.
      • Direct Sales, commission driven
      • Interview, hire, train, discipline, and terminate associates.
      • Ensure associates are compliant on all onboarding tasks, as well as properly trained/certified before working their first shift.
      • Identify, coach and train associates for internal promotion.
      • Booking, scheduling, and billing private events
      • Maintain work friendly atmosphere and team environment.
      • Maintain strong level of communication with associates and clients.
      • Anticipate client needs and resolve customer issues proactively or in a timely manner.
      • Weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by established deadline.
      • Management of revenue at for account(s), including setting up reporting capabilities for each shift
      • Ensure associates maintain high levels of customer service, while having a uniformed, professional appearance, and following company procedures
      • Being prepared for on-call problem solving 24/7

Restaurant General Manager

Noodles & Company
05.2019 - 05.2021
    • Responsible for all logistics and operations of restaurant, surrounding property and catering events; reporting to Area Manager.
    • Identified problems, engaged in troubleshooting mechanical activities, sought repair or maintenance support when necessary to keep restaurant and equipment operational.
    • Hired, led and directed team members and shift managers on effective cooking methods, operation methods and procedures.
    • Delivered new-hire orientation, training and ongoing educational programs.
    • Sales forecasting and employee scheduling.
    • Facilitated ongoing team development and growth through on hand training, team meetings and performance reviews.
    • Resolved problems, improved operations and provided exceptional service.
    • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
    • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
    • Quickly shifted all operation standards to COVID-19 Policies and procedures and kept these in place during mandate.

Dining Room Manager

The Springs At Greer Gardens
04.2017 - 03.2019
  • Responsible for organization, coordination, logistics, delegation of job duties of two dining rooms, a pub and catering within the community.
  • Key team player of opening, organization, implementation of processes and procedures for dining services department.
  • Interviewing, screening, hiring and training of dining room servers, bussers, and bartenders.
  • Designed overall floor plans and coordinated modifications for events and special reservations.
  • Team development and mentor training program.
  • Administrative duties, including but not limited to filing, phone calls regarding opening positions, catering requests and logistics, family questions and concerns.
  • Pay Scan of purchases and receipts, menu creation and editing, as well as assisting the Executive Chef in administrative duties.
  • Responsible for collecting and ensuring resident suggestions, feedback and satisfaction are communicated to ensure a plan for continuous care and increasing satisfaction.
  • Giving both positive and corrective feedback through performance evaluations and weekly team meetings.

Food & Beverage Supervisor/ Banquet Supervisor

Hilton Eugene
03.2016 - 04.2017
    • Customer Service: Meet and maintain guest needs and satisfaction; respond to guest questions or problems in a timely manner; problem solving.
    • Supervision: Maintain and train staff to provide services that meet Hilton quality standards that greatly impact guest satisfaction; coach and train new and existing staff members, giving both positive and constructive criticism.
    • Scheduling: Creating, managing and inputting scheduling for over 25 employees; handling call-outs and rescheduling.
    • Cash Control/ Money Handling: Ensue hotel audit standard for cash handling procedures for staff members and self; ensure staff has proper change appropriate for shifts; sales and tip reporting; correction of over-rings; void controls; house accounts management; bank audits.
    • Computer Skills: Accurate use of H.S.I. Point of Sale Systems and daily reporting responsibilities; D Net: time and attendance adjustments, inputting and management; Excel and Power Point; Microsoft email and calendar.
    • Event Management: Client meetings; Overseeing set-up, presentation, execution of Banquet Event Order Details to ensure service standards are met; day of event staff supervision and organization; food and beverage presentation; safety and sanitation standards; alcohol distribution and controls.
    • Beverage Controls: stocking and rotation, issuing, and inventory of all alcoholic beverages according the Hilton service standards; memorization and knowledge of all items offered; creation and pricing new menu items; bartender and bar-back knowledge and responsibilities; alcohol transfers between departments of hotel.
    • Safety and Security: Follow hotel's recommend safety, security and emergency procedures; key control procedures; opening and closing multiple departments; reporting of any potential security risks.

Education

Associate of Applied Science - Hospitality Management

Lane Community College
Eugene, OR
2015

Associate of Applied Science - Culinary Arts

Lane Community College
Eugene, OR
2014

Skills

  • Talent Acquisition/ Recruitment
  • Applicant Tracking Systems Expert
  • Qualified Entity Designee- Orchards Background Check Unit
  • ADP Advanced Onboarding, Benefit Enrollment, Payroll
  • Credentialing, Documentation and Recordkeeping
  • Training and Development
  • Employee Performance Evaluations
  • DHS, OHA, Oregon State Compliance & Audits

Certification

SHRM-CP

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

ASL
Full Professional
English
Full Professional

Timeline

Human Resources Generalist/ Recruiter

Riverview Center For Growth
09.2023 - Current

Talent Acquisition Coordinator

St. Vincent De Paul
02.2023 - 09.2023

Recruiter/HR Generalist

BrightStar Care
08.2022 - 02.2023

Account Manager

Parking Management Company
07.2021 - 08.2022

Restaurant General Manager

Noodles & Company
05.2019 - 05.2021

Dining Room Manager

The Springs At Greer Gardens
04.2017 - 03.2019

Food & Beverage Supervisor/ Banquet Supervisor

Hilton Eugene
03.2016 - 04.2017

Associate of Applied Science - Culinary Arts

Lane Community College

Associate of Applied Science - Hospitality Management

Lane Community College

Overview

9
9
years of professional experience
1
1
Certificate
Caitlin Roeder