Caitlin Rowlett

• Maintained cleanliness and organization of front desk area.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Used internal software to process reservations, check-ins and check-outs.
• Performed basic daily bookkeeping tasks.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Entered and updated sensitive customer information during check-ins and room changes.
• Answered guest questions and referred to local points of interest.
• Collected room deposits, fees, and payments.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Answered customer telephone calls promptly and appropriately handled needs.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Maintained clean and organized front desk areas to uphold polished company image.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered multi-line phone system and enthusiastically greeted callers.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

I was a Stay at Home mom of my Then 4 year old stepdaughter and my Newborn daughter (who is now 2) from September 2020-September 2022. I enjoyed fulfilling the role as a stay at home mom and cherished the opportunity to do so. When September 2022 hit I decided that going back into a working field was the right thing for My daughter and I.

• Prepared healthy, age-appropriate snacks and meals.
• Monitored schedules to maintain sleeping, eating, and school schedules for children.
• Built positive and nurturing environments to support child social and emotional growth.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Played games, worked on puzzles, and read books to young children.
• Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Led indoor and outdoor activities to entertain and occupy children.
• Taught children everyday skills and language.
• Facilitated relationships with children and parents by developing caring and structured home environments.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Assisted children with homework assignments and special projects across different subjects.
• Assisted with light housekeeping duties as well as running errands.
• Taught children basic life skills, manners and personal hygiene.
• Monitored children's play activities to verify safety.
• Transported children to and from activities using personal or family vehicle.
• Transported children to and from school, medical appointments and extra-curricular activities.
• Provided developmentally appropriate activities for children.
• Encouraged children to be understanding and patient with others.
• Identified warning signs of emotional and developmental problems in children.

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Developed and maintained positive relationships with customers to enhance service.
• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Learned other teammates' work tasks to train as backup.
• Set up and broke down food service lines quickly to maintain service flow.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Cleaned and organized kitchen, dining and service areas.
• Greeted customers and answered inquiries regarding menu items and specials.
• Monitored food quality and freshness throughout day.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Processed customer payments and balanced cash drawers.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
• Stored food in designated containers and storage areas to prevent spoilage.
• Adjusted food preparation methods in accordance with customer requests.

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Developed and maintained positive relationships with customers to enhance service.
• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Operated dishwashing and sanitizing equipment according to manufacturer instructions.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Learned other teammates' work tasks to train as backup.
• Set up and broke down food service lines quickly to maintain service flow.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
• Cleaned and organized kitchen, dining and service areas.
• Greeted customers and answered inquiries regarding menu items and specials.
• Monitored food quality and freshness throughout day.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Processed customer payments and balanced cash drawers.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Stored food in designated containers and storage areas to prevent spoilage.
• Verified prepared food met standards for quality and quantity before serving to customers.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Provided recommendations on menu items and upsold food and drinks to increase sales.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Processed orders and sent to kitchen employees for preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Inspected dishes and utensils for cleanliness.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.