Caitlin Russell
Burke,VA
Summary
Dynamic Practice Manager with a proven track record at Cascades Dental of Burke, enhancing workflow efficiency and patient relations through expert practice and staff management. Excelled in strategic planning and HIPAA compliance, fostering a collaborative environment that significantly improved team performance. Skilled in schedule management and empathetic communication, she drive continuous improvement and maintain high performance metrics.
Overview
9
9
years of professional experience
Work History
Practice Manager
Cascades Dental of Burke
05.2020 - Current
- Supervised team of 6 office personnel.
- Developed close working relationships with front office and back clinical staff.
- Ordered all office supplies and kept check on inventory levels.
- Coordinated with doctors to optimize appointment schedules and maximize daily patient flow.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Receptionist
Peter K. Cocolis Jr, DMD & Associates
09.2015 - 05.2020
- Increased retention by maintaining a welcoming and organized reception area.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
James W. Robinson Secondary School
Fairfax, VA06-2010
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Strategic planning
- Staff development
- Continuous improvement
- Performance metrics
- Managing files and records
- Workflow efficiency
- Decision-making
- Patient relations
- Patient education
- Employee recruitment and hiring
- HIPAA guidelines
- CPR/AED
Timeline
Practice Manager
Cascades Dental of Burke
05.2020 - Current
Front Desk Receptionist
Peter K. Cocolis Jr, DMD & Associates
09.2015 - 05.2020
High School Diploma -
James W. Robinson Secondary School
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