Summary
Overview
Work History
Education
Skills
Education
Accomplishments
Timeline
Generic

Caitlin Dolan

Cary,NC

Summary

Friendly receptionist with 2 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced with customer engagement, ensuring each individual finds footwear that meets their needs. Utilizes strong product knowledge and effective communication to drive sales. Track record of maintaining organized inventory and optimizing sales floor presentation.

Overview

7
7
years of professional experience

Work History

Footwear Sales Associate

Bass Pro Shops
02.2024 - Current
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Increased store revenue through effective upselling techniques and product knowledge demonstrations.
  • Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and storage areas.
  • Boosted customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
  • Processed and put away all new inventory in a timely and professional manner.

Front Desk Receptionist

Bull City Soles
06.2022 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Compiled information from files and research to satisfy information requests.
  • Handled assignments independently with good judgement and critical thinking skills.

Afterschool Teacher

Crossroads Preschool And Afterschool Care
08.2018 - 06.2022
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Prepared after-school enrichment activities for children to encourage student participation.
  • Organized and stored toys and classroom materials to maintain order in activity areas.
  • Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
  • Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
  • Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
  • Monitored student attendance by collecting attendance rosters and overseeing attendance database.
  • Organized and supervised games and Type recreational activities to promote physical, mental and social development in children.
  • Prepared food and served meals and refreshments to Number children.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Education

Associate Of Science -

Piedmont Community College
Roxboro, NC

High School Diploma -

Durham School of The Arts
Durham, NC
06.2017

Skills

  • Inventory Control
  • Cash Handling
  • Guest Relations
  • Front Office Management
  • File Organization
  • File Management
  • Supply Management
  • Customer Service
  • Office Organization
  • Meeting Scheduling
  • Problem-Solving Skills
  • Telephone Etiquette
  • Staff Management
  • Time Management
  • Conflict Management
  • Listening Skills
  • Oral and Writing Communication
  • Scheduling Appointments
  • Meeting Arrangements
  • Verbal and Written Communication
  • Effective Planning
  • Issue Handling
  • Active Listening
  • Record Keeping
  • Professionalism
  • Decision Making
  • Attention to Detail
  • Empathy and Compassion
  • Interpersonal Skills
  • Resourcefulness
  • Excellent Communication
  • Organizational Skills
  • Problem Solving
  • Adaptability
  • Product knowledge expertise
  • Customer service
  • Organization
  • Stock replenishment

Education

true

Accomplishments

Was awarded Employee of the month at bass pro shops in June of 2024.

Timeline

Footwear Sales Associate

Bass Pro Shops
02.2024 - Current

Front Desk Receptionist

Bull City Soles
06.2022 - 02.2024

Afterschool Teacher

Crossroads Preschool And Afterschool Care
08.2018 - 06.2022

Associate Of Science -

Piedmont Community College

High School Diploma -

Durham School of The Arts

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