Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Ryvlin

Pacifica,CA

Summary

Dynamic professional with a proven track record of enhancing customer satisfaction and increasing sales! Leveraged exceptional communication and problem-solving skills to resolve conflicts and meet customer needs efficiently. Expert in customer service software and adept at fostering positive relationships, contributing to a significant improvement in client engagement and team performance.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

23
23
years of professional experience

Work History

Post Partum Doula

Self
01.2011 - 01.2024
  • Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.
  • Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond my scope of practice as a doula.
  • Provided emotional support and guidance to new parents during postpartum period, offering reassurance, empathy, and encouragement
  • Offered practical assistance with newborn care, including diapering, bathing, feeding, soothing techniques, to help parents feel confident caring for their baby
  • Maintained up-to-date knowledge of current research related to pregnancy, childbirth procedures, newborn care practices through continuing education opportunities
  • Educated parents on newborn development, feeding schedules, sleep patterns, and basic infant care practices, empowering them to make informed decisions.
  • Evaluated client progress throughout pregnancy and postpartum periods, adjusting support strategies as needed based on individual needs and circumstances.
  • Encouraged open communication between family members during pregnancy and postpartum periods to foster healthy relationships among all involved individuals.
  • Maintained detailed records of client interactions, including prenatal visits, birth plan discussions, labor support, postpartum care, and any additional follow-up communication.
  • Maintained confidentiality and professionalism at all times respecting the privacy of the individual and family's needs and preferences.


Infant Daycare Teacher

Caterpillar Academy
02.2018 - 01.2019
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

Beertender

Gestalt Haus Vise Grip/Owner
02.2013 - 03.2018
  • Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
  • Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
  • Assisted in the setup of private events, accommodating specific client requests.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.
  • Demonstrated adaptability during high volume periods, maintaining composure under pressure.
  • Collaborated with fellow staff members to optimize workflow and service quality.
  • Developed rapport with customers, fostering a friendly and loyal clientele base.
  • Increased bar revenue with upselling techniques and promotion of special events.
  • Facilitated teamwork among colleagues through effective communication strategies.
  • Upheld a high standard of cleanliness by consistently sanitizing work areas and glassware.
  • Assisted in inventory management, ensuring adequate stock levels for smooth operations.
  • Ensured timely completion of opening or closing tasks based on assigned shifts.
  • Resolved customer complaints promptly, ensuring satisfaction and repeat business.
  • Participated in staff training sessions to continuously improve product knowledge and service skills.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Server

123 Bolinas
07.2016 - 08.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Massage Therapist

Self-employeed
04.2004 - 03.2009
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
  • Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
  • Promoted wellness by educating clients on self-care and stress management techniques.

Retail Store Manager

Pleasures Of The Heart
06.2001 - 01.2005
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Created employee schedules to align coverage with forecasted demands.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

High School Diploma -

Sir Frances Drake High School
San Anselmo, CA
06.1998

Skills

Customer Service Skills

- **Communication**: Excellent verbal and written communication skills, able to convey information clearly and effectively

- **Problem Solving**: Strong ability to identify issues and find solutions promptly and efficiently

- **Empathy**: Ability to understand and relate to customers' needs and concerns, providing compassionate and personalized service

- **Patience**: Remain calm and patient in high-stress situations, ensuring a positive customer experience

- **Adaptability**: Flexible in responding to changing situations and customer needs, able to think on your feet

- **Conflict Resolution**: Skilled in de-escalating conflicts and resolving complaints to ensure customer satisfaction

- **Product Knowledge**: Comprehensive understanding of the products or services offered, enabling informed recommendations and assistance

- **Multitasking**: Ability to handle multiple tasks simultaneously without compromising on quality or efficiency

- **Attention to Detail**: Meticulous in recording customer information and processing transactions accurately

- **Time Management**: Efficient in managing time and prioritizing tasks to meet customer needs promptly

- **Teamwork**: Collaborative and cooperative, able to work well within a team to achieve common goals

- **Technology Proficiency**: Comfortable using customer service software, point of sale systems, and other relevant technology

- **Positive Attitude**: Maintain a friendly and approachable demeanor, contributing to a welcoming environment

- **Follow-Up**: Diligent in following up with customers to ensure their issues are resolved and they are satisfied with the service

Timeline

Infant Daycare Teacher

Caterpillar Academy
02.2018 - 01.2019

Server

123 Bolinas
07.2016 - 08.2017

Beertender

Gestalt Haus Vise Grip/Owner
02.2013 - 03.2018

Post Partum Doula

Self
01.2011 - 01.2024

Massage Therapist

Self-employeed
04.2004 - 03.2009

Retail Store Manager

Pleasures Of The Heart
06.2001 - 01.2005

High School Diploma -

Sir Frances Drake High School

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Caitlin Ryvlin