Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Shanahan

Austin,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Guest Services Associate

MedtoMarket
08.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Conducted regular inventory checks on supplies, managing restocking needs proactively for uninterrupted service delivery.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Maintained neat and orderly front desk and lobby area to uphold standards.

Customer Service Manager

Honey Baked Ham
01.2019 - 01.2023
  • Took ownership of customer issues and followed problems through to resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier

McDonald's
05.2021 - 08.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Pre Med Science

Austin Community College
Austin, TX
05.2027

Westlake High School
Austin, TX
05.2022

Skills

  • Listening Skills
  • Hospitality services
  • Issue Resolution
  • Guest engagement and assistance
  • Patience and composure
  • Problem-solving skills
  • Positive working relationships
  • Writing and verbal communication
  • Guest Relations
  • Professional Appearance
  • Customer Service
  • Guest accommodations
  • Flexible Schedule
  • Food and Beverage Area Setup
  • Event and Party Planning

Timeline

Guest Services Associate

MedtoMarket
08.2023 - Current

Cashier

McDonald's
05.2021 - 08.2021

Customer Service Manager

Honey Baked Ham
01.2019 - 01.2023

Pre Med Science

Austin Community College

Westlake High School

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Caitlin Shanahan