Caitlin Shepherd
Cape Coral
Summary
Dynamic professional with extensive experience in surgical scheduling and customer service at Lee Health. Proven ability to lead teams and train staff effectively while ensuring HIPAA compliance. Recognized for exceptional attention to detail and time management skills, enhancing patient experiences and operational efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Lead Surgery Coordinator
Lee Health, LPG General Surgery
Cape Coral
02.2023 - Current
- Trained new staff on surgery coordination protocols and best practices.
- Participated in continuing education courses related to surgical coordination techniques.
- Coordinated surgical schedules for multiple physicians and surgical teams.
- Managed patient intake and preparation for surgical procedures.
- Communicated effectively with patients regarding pre-operative instructions.
Bartender
So Eventful Catering & Wedding Services
Fort Myers
12.2023 - 05.2024
- Mixed cocktails and beverages for various events and weddings.
- Provided exceptional customer service to enhance guest experiences.
- Managed bar inventory and restocked supplies as needed.
- Created specialty drinks based on client preferences and themes.
Customer Service Representative
Lee Health, Outpatient Rehabilitation
Fort Myers
09.2021 - 02.2023
- Processed insurance claims and verified coverage for outpatient services efficiently.
- Answers phones, uses the EPIC system, is knowledgeable about RightFax, and has a strong desire to complete daily tasks.
- Assisted patients with scheduling appointments and managing their rehabilitation needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Associate
Overtime Pizzeria & Sports Pub
Cape Coral
05.2017 - 08.2021
- Deliver friendly and efficient service to ensure a pleasant dining experience.
- Suggested menu items and specialty drinks, according to company specifications.
- Trained new associates on customer service protocols and procedures.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer Service Associate
Buffalo Wild Wings
Cape Coral
06.2016 - 05.2017
- Managed customer orders and ensured timely delivery to tables.
- Handled cash transactions accurately and processed payments efficiently.
- Assisted customers with menu selections and special requests.
- Resolved customer complaints with empathy and professionalism.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ01.2004
Some College (No Degree) - Associates of Applied Science
FSW
Fort Myers, FLSkills
- Insurance pre-certifications
- Surgical scheduling
- EPIC charting
- Customer service
- Time management
- Attention to detail
- Team leadership
- Employee training
- Continuing education
- HIPAA compliance
- Detail-oriented
Additional Information
- CORE COMPETENCIES
- Communication - verbal, written and listening
- Time management
- Project management
- Organization
References
References available upon request.
Timeline
Bartender
So Eventful Catering & Wedding Services
12.2023 - 05.2024
Lead Surgery Coordinator
Lee Health, LPG General Surgery
02.2023 - Current
Customer Service Representative
Lee Health, Outpatient Rehabilitation
09.2021 - 02.2023
Customer Service Associate
Overtime Pizzeria & Sports Pub
05.2017 - 08.2021
Customer Service Associate
Buffalo Wild Wings
06.2016 - 05.2017
High School Diploma -
Mesquite High School
Some College (No Degree) - Associates of Applied Science
FSW
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