Caitlin Skala
Pinellas Park
Summary
Dynamic professional with extensive experience in customer service and project management. Proven ability to resolve conflicts and enhance client satisfaction through effective communication and teamwork. Skilled in managing diverse tasks with attention to detail, ensuring high-quality outcomes in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
38B - Civil Affairs Specialist
U.S. Army Reserves
Sanford
09.2025 - Current
- Coordinated training programs for soldiers on civil affairs operations and strategies.
- Managed information flow between military units and local civilian populations.
- Conducted assessments of local needs to inform operational planning and support.
- Worked with cross-functional teams to achieve goals.
Office Assistant
A Total Solution
Tarpon Springs
11.2023 - 08.2025
- Creating invoices for completed jobs
- Dispatching / scheduling techs for jobs and inspections
- Taking credit card information for phone payments to be sent to the finance department
- Answering phones and responding to customers in a timely manner for scheduling and any questions they may have or anything they may need assistance with
- Coordinating materials and parts needed for jobs the techs are scheduled for
- Completing payroll for techs I am supervising weekly
- Make invoices for jobs completed to bill customers
- Supervising techs to schedule, handle any issues with customers, and respond and find an alternative answer to any issues techs may have
- Assist in servicing customers who do walk-ins to include: welcoming them, directing them where to go when they arrive, assuring the service we provide is up to standard, completing the registration process and taking payment as well as updating payment and billing information
- Reviewing all reports submitted by any inspector to make sure they are up to code
13J - Fire Control Specialist
Army National Guard
Plant City
12.2018 - 12.2024
- Checked functionality of combat vehicles and equipment.
- Inspected equipment and maintenance records to verify conformance with safety and operational standards.
- Conducted start-up of fire control systems for multiple launch rocket system fire control systems.
- Work successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggles multiple projects and tasks to ensure high quality and timely delivery.
- Receive, store and document unit equipment and supplies.
Customer Resource Specialist
Republic Services
Tampa
06.2022 - 11.2023
- Resolved customer inquiries, consistently delivering quality service across all channels.
- Documented customer interactions to ensure agents had comprehensive information for future assistance.
- Uphold quality control policies to enhance overall customer satisfaction.
- Assisted customers with payments and established payment plans for account management.
- Relayed customer feedback to relevant departments to address ongoing issues effectively.
- Answered incoming calls and emails promptly to maintain high service standards.
- Collaborated with agents by providing essential information to assist customers efficiently.
- Conducted probing questions to accurately assess service needs and input data into electronic systems.
House Cleaner
Merry Maids
Tampa
11.2021 - 12.2022
- Keep customer information and company information confidential
- Communicate with customers in a nice and friendly way
- Communicated with customers about requests for additional cleaning services
- Rendered detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions
- Paid attention to detail while cleaning and interacting with customers
- Vacuumed floors and dusted furniture to maintain an organized and professional appearance
- Used chemicals following proper guidelines
- Cleaned floors by sweeping, mopping and scrubbing
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
- Adhered to daily cleaning schedules and updated as needed based on demand
Car Detailer
All American Mobile Detailing
Hudson
01.2022 - 06.2022
- Kept all customer information confidential to include: phone numbers, payment information and addresses
- Cleaned cars both internally and externally by hand or use equipment
- Hand washed a wide range of vehicles each day
- Inspected vehicles to verify pristine appearance for customers
- Maintained inventories of cleaning supplies
- Waxed exterior of vehicle, removed compound with soft clothes and buffed to maintain a brilliant shine
- Checked vehicles prior to service and immediately after to identify any damages to the vehicle
Car Wrap Specialist
Cope Signs Inc.
Pinellas Park
05.2019 - 10.2021
- Take measurements, weed vinyl, make straight accurate cuts
- Wrap cars or apply decals onto trailers, signs and vehicles
- Checked vehicle after service for damage
- Demonstrated professional conduct with clients to deliver outstanding customer service
- Interacted with customers pleasantly to meet needs and drive satisfaction
COVID-19 Screener
Army National Guard
Miami
08.2020 - 06.2021
- Screened employees and visitors using established protocols with non-contact infrared thermometers.
- Sanitized work areas and sterilized equipment to ensure compliance with health protocols.
- Distributed COVID-19 FAQ and educational materials to enhance awareness among staff and visitors.
- Donned and doffed personal protective equipment according to company guidelines to minimize virus spread.
- Documented screening data in designated systems for accessibility upon visitor request.
- Inventoried and ordered medical and office supplies to maintain operational readiness.
- Scheduled and accompanied visitors to medical appointments, ensuring timely access to care.
- Assessed workplace locations for accommodations to support visitors with disabilities.
Cashier
Dick's Sporting Goods
Clearwater
10.2018 - 05.2019
- Processed all sales transactions promptly, minimizing customer wait times.
- Trained new team members on cash register operation and stock procedures.
- Assisted customers with locating items, answering questions, and providing product advice.
- Maintained cleanliness by wiping down counters and completing daily recovery tasks.
- Promoted specific item options to drive sales and encourage add-on purchases.
- Operated cash register, collected payments, and issued receipts accurately.
- Collaborated with front-end staff to enhance overall customer experience.
- Learned roles of other departments to ensure continuous store operations.
Trampoline Monitor
SkyZone Trampoline Park
Largo
05.2018 - 07.2018
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to maintain a safe environment.
- Cleaned trampolines at the end of everyday to ensure a clean environment and prevent the spread of germs.
- Communicated effectively with young children, parents, other adults, management and fellow team members to smoothly handle all guest and business needs.
- Served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Cashier
Toys "R" Us
Clearwater
11.2017 - 07.2018
- Operated cash register, processed all sales transactions to minimize customer wait times.
- Assisted customers with product inquiries and locating specific items.
- Maintained cleanliness by wiping down counters and conveyor belts daily.
- Completed recovery tasks to ensure store areas remained tidy and organized.
- Wrapped items securely and bagged purchases to prevent damage during transport.
- Collaborated with front-end staff to enhance customer service experience.
- Learned roles of various departments for coverage and operational support.
- Inspected items for damage and coordinated replacements as needed.
Education
Associates Degree - Emergency Administration And ManagementM
St. Petersburg College
Seminole, FL01-2027
High School Diploma - criminal justice program
Pinellas Park High School
Largo, FL05.2019
Skills
- Customer service
- Conflict resolution
- Effective communication
- Team collaboration
- Project management
- Attention to detail
Certification
- FASA/BASA - Florida FASA/BASA, 11/01/23
- Fire Extinguisher Technician Permit - Five Bugles Institute, 04/01/25
Volunteer Experience
- Starr Law Offices, 01/01/15, 12/31/18, Largo, FL, Created client kits for each client, Stamped mail that needed to be sent out to clients, Cleaned the office area and bathrooms each week
- VFW, 01/01/23, 12/31/23, Holiday, FL, Cleaned all main areas and bathrooms, Ensured all Veteran food/drink requests were properly completed, Handled food and drink requests
Timeline
38B - Civil Affairs Specialist
U.S. Army Reserves
09.2025 - Current
Office Assistant
A Total Solution
11.2023 - 08.2025
Customer Resource Specialist
Republic Services
06.2022 - 11.2023
Car Detailer
All American Mobile Detailing
01.2022 - 06.2022
House Cleaner
Merry Maids
11.2021 - 12.2022
COVID-19 Screener
Army National Guard
08.2020 - 06.2021
Car Wrap Specialist
Cope Signs Inc.
05.2019 - 10.2021
13J - Fire Control Specialist
Army National Guard
12.2018 - 12.2024
Cashier
Dick's Sporting Goods
10.2018 - 05.2019
Trampoline Monitor
SkyZone Trampoline Park
05.2018 - 07.2018
Cashier
Toys "R" Us
11.2017 - 07.2018
Associates Degree - Emergency Administration And ManagementM
St. Petersburg College
High School Diploma - criminal justice program
Pinellas Park High School