Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Smith

Taneytown ,Maryland

Summary

Organized Receptionist and Appointment Setter with 10 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.

Overview

10
10
years of professional experience

Work History

Scheduler

John’s Hopkins Imaging Center
Bethesda
08.2014 - 10.2017
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Acted as first point of contact and set appointments for prospective clients.

Front Desk Receptionist

Community Radiology
Bethesda
08.2011 - 08.2014
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Coordinated pick-up and delivery of express mail services.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Monitored office supplies by checking inventory and placing orders.
  • Collected room deposits, fees and payments.

X-Ray Assistant

Shady Grove Radiology
Rockville
08.2007 - 08.2011
  • Explained procedures to patient to reduce anxieties and obtain patient cooperation.
  • Prepared and positioned patient for diagnostic imaging procedures.
  • Practiced radiation protection techniques to minimize radiation to patient and staff.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.

Education

Bachelor - Elementary Education

University of Phoenix
Phoenix Arizona
09.2024

High School Diploma - High School

Damascus Hight School
Damascus, Maryland
06.2006

Skills

  • Call Schedule Distribution
  • Critical Thinking
  • Medical Terminology
  • Conflict Resolution
  • Call Management
  • Document Management
  • Telephone Etiquette
  • Schedule Management
  • Data Entry
  • Appointment and Meeting Scheduling
  • Computer Skills
  • Attention to Detail
  • Medical Billing
  • Primavera P6
  • Bone Density
  • Telephone Management
  • Patient Admission
  • Patient Scheduling
  • Effective Multitasking
  • Scheduled Services
  • Teamwork and Collaboration
  • Office Supplies and Inventory
  • Call Transfers
  • Patient History Documentation
  • Patient Correspondence

Timeline

Scheduler

John’s Hopkins Imaging Center
08.2014 - 10.2017

Front Desk Receptionist

Community Radiology
08.2011 - 08.2014

X-Ray Assistant

Shady Grove Radiology
08.2007 - 08.2011

Bachelor - Elementary Education

University of Phoenix

High School Diploma - High School

Damascus Hight School

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Caitlin Smith