Caitlin Smith
Gulf Breeze,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Unit Secretary
Jackson Hospital And Clinic
Montgomery, AL
09.2017 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer unit information, answer questions, and direct calls to staff.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
Medical Technician
Jackson Hospital And Clinic
Montgomery, AL
09.2017 - Current
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Medical Assistant
Montgomery Foot Care
Montgomery, AL
01.2014 - 05.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Sales Associate
My Kid's Attic
Montgomery, AL
02.2013 - 09.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Sales Associate
Pull A Part
Montgomery, AL
06.2011 - 12.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Restaurant Team Member
Dairy Queen Grill & Chill
Montgomery, AL
06.2010 - 06.2011
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day.
Education
High School Diploma -
Wetumpka High School
Wetumpka, ALAssociate of Science - Nursing
Herzing University
Birmingham, ALSkills
- Insurance Claims
- Medical Office Administration
- Patient Data Confidentiality
- Telephone Reception
- EMR / EHR
- Patient Chart Maintenance
- Patient Records Maintenance
- Payment Collection
- Inpatient Care
- Clinical Support
- Customer Service
- Patient Scheduling
Certification
- Certified Basic Life Support
Timeline
Unit Secretary
Jackson Hospital And Clinic
09.2017 - Current
Medical Technician
Jackson Hospital And Clinic
09.2017 - Current
Medical Assistant
Montgomery Foot Care
01.2014 - 05.2015
Sales Associate
My Kid's Attic
02.2013 - 09.2013
Sales Associate
Pull A Part
06.2011 - 12.2012
Restaurant Team Member
Dairy Queen Grill & Chill
06.2010 - 06.2011
High School Diploma -
Wetumpka High School
Associate of Science - Nursing
Herzing University