Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Snead

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Catering Lead

Panera Bread
03.2022 - Current
  • Helped to create shift routines and standard operating procedure documents that are still in use by the company today.
  • Maintained strong relationships with clients through clear communication, attentive listening, and personalized service.
  • Trained new team members on company policies, safety procedures, and best practices in the catering industry.
  • Developed a reputation for exceptional time management skills by consistently delivering successful events within tight deadlines.

Chiropractic Assistant

ExStatic Chiropractic
11.2019 - 02.2022
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Taught patients progressive rehabilitative exercises in accordance with treatment plan.
  • Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
  • Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
  • Contributed to practice growth by implementing marketing strategies such as social media outreach and community event participation.

Associate

Bruegger's Bagels
06.2019 - 02.2022
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Regulatory Specialist II

Florida Department Of State
04.2018 - 06.2019
  • Filed fictitious names and limited liability partnerships.
  • Updated records for such filings and re-registered business filings where appropriate.
  • Answered incoming calls regarding how to file annual reports, fictitious names, limited liability partnerships, and additional questions regarding notaries.
  • Maintained and archived regulatory paperwork.
  • Assisted business owners in person with filing the appropriate paperwork.

Administrative Secretary

Florida Agency For Health Care Administration
04.2017 - 03.2018
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained calendar for unit manager.
  • Directed calls to appropriate associate based on the needs of the caller by asking in depth questions.
  • Handled all public records requests and Governor's correspondence requests for unit.
  • Served as backup for individuals who assigned both the public records requests and Governor's correspondence.
  • Reviewed emergency power plans to prepare facilities for inspection by state Fire Marshal.

Catering Coordinator

Panera Bread
08.2011 - 12.2016
  • Opened catering hub and seamlessly transitioned from single cafe territory to as many as 8 territories in Charlotte.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Trained management staff for 6 locations following guidelines for the brand new catering hubs.

Education

High School Diploma -

Northwest School of The Arts
Charlotte

Skills

  • Sanitation Standards
  • Food presentation
  • Staff Management
  • Task Delegation
  • Event planning proficiency
  • Food Safety
  • Inventory Management
  • Revenue Growth
  • Customer Service
  • Data Entry Software

Timeline

Catering Lead

Panera Bread
03.2022 - Current

Chiropractic Assistant

ExStatic Chiropractic
11.2019 - 02.2022

Associate

Bruegger's Bagels
06.2019 - 02.2022

Regulatory Specialist II

Florida Department Of State
04.2018 - 06.2019

Administrative Secretary

Florida Agency For Health Care Administration
04.2017 - 03.2018

Catering Coordinator

Panera Bread
08.2011 - 12.2016

High School Diploma -

Northwest School of The Arts

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Caitlin Snead