Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Caitlin Strickland

Caitlin Strickland

Student
Waianae,HI

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving. Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Serviced-focused and dedicated to giving every customer positive experiences to promote loyalty and repeat business.

Overview

3
3
years of professional experience

Work History

Manager

Genesco Inc.
Kahului, HI
07.2017 - 02.2020
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Kept employees operating productively and working on task to meet business and customer needs.

Co-Manager

Genesco Inc.
‘Aiea, HI
05.2017 - 07.2017
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Sales Associate

Genesco Inc.
‘Aiea, HI
03.2017 - 05.2017
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Met or exceeded sales objectives on consistent basis to drive company growth.

Education

Associate of Science - Biology

Leeward Community College
Pearl City, HI
08.2020 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

    Clear Communication

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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Associate of Science - Biology

Leeward Community College
08.2020 - Current

Manager

Genesco Inc.
07.2017 - 02.2020

Co-Manager

Genesco Inc.
05.2017 - 07.2017

Sales Associate

Genesco Inc.
03.2017 - 05.2017

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