Caitlin Strickland
Student
Waianae,HI
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving. Agile and adaptable team leader with stellar history, motivational approach and upbeat nature. Serviced-focused and dedicated to giving every customer positive experiences to promote loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Manager
Genesco Inc.
Kahului, HI
07.2017 - 02.2020
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Kept employees operating productively and working on task to meet business and customer needs.
Co-Manager
Genesco Inc.
‘Aiea, HI
05.2017 - 07.2017
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Sales Associate
Genesco Inc.
‘Aiea, HI
03.2017 - 05.2017
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Met or exceeded sales objectives on consistent basis to drive company growth.
Education
Associate of Science - Biology
Leeward Community College
Pearl City, HI 08.2020 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Clear Communication
Motivation
Integrity
Problem-Solution
Attention to Detail
Team leadership and coaching
Relationship building and management
Goals and performance
Schedule and calendar management
Filing and data archiving
Inventory and supply management
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Associate of Science - Biology
Leeward Community College
08.2020 - Current
Manager
Genesco Inc.
07.2017 - 02.2020
Co-Manager
Genesco Inc.
05.2017 - 07.2017
Sales Associate
Genesco Inc.
03.2017 - 05.2017