Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Strother

Frisco,TX

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Wingate Hotel
06.2018 - 05.2019
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered multi-line phone system and enthusiastically greeted callers.

Customer Service Representative

Radial
10.2015 - 03.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Team Lead

7 Elevn
07.2013 - 08.2015
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Education

Associate of Arts - Liberal Arts And General Studies

Collin County Community College District
Plano, TX
05.2026

GED -

INDIAN RIVER COUNTY ADULT EDUCATION
VERO BEACH, FL
04.2012

Skills

  • Registration Processing
  • Transportation Information
  • Safety and Security Procedures
  • Information Protection
  • Report Generation
  • Room Assignments
  • Credit and Cash Payments
  • Automated Telephone Systems
  • Front Office Support
  • Time Management

Timeline

Front Desk Agent

Wingate Hotel
06.2018 - 05.2019

Customer Service Representative

Radial
10.2015 - 03.2018

Team Lead

7 Elevn
07.2013 - 08.2015

Associate of Arts - Liberal Arts And General Studies

Collin County Community College District

GED -

INDIAN RIVER COUNTY ADULT EDUCATION

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Caitlin Strother