Caitlin Sturgis
Saint Albans,WV
Summary
Dedicated professional committed to delivering exceptional support to team members and clients. Proficient in coordinating appointments, organizing correspondence, and managing communications to enhance office efficiency. Known for a positive demeanor and an upbeat attitude, fostering strong relationships that contribute to a collaborative work environment. Eager to leverage skills to drive success and streamline operations within a dynamic team.
Overview
10
10
years of professional experience
Work History
Receptionist and Administrative Assistant
Pyramid Counseling llc
10.2022 - 09.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Travel Agent
National Travel Service, Inc.
11.2019 - 07.2021
- Assist clients with car, air and hotel accommodations during their travel.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Customer Service Advisor
CASCI
08.2018 - 05.2019
- Worked customer service for blue cross blue shield federal employee program, answered various questions about claims and benefits and took cases to resolve various issues for the members.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
Newborn Photographer
Forever Memories
06.2017 - 12.2017
- Did various office work, scheduled photography appointments, took pictures, edited pictures, make sale, do various things on the computer and minor cleaning.
- Provided timely follow-up communications with clients regarding image selections, edits, and order fulfillment details.
- Maintained organized records of client information, appointments, and order details to ensure efficient business operations.
Sales Associate
Dollar General
12.2015 - 06.2016
- Run register, assist customers, stock and straighten merchandise, did various merchandising jobs such as set up new displays, and clean the store
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Casual Mail Handler
USPS Service
04.2014 - 07.2014
- Sort mail and packages into various bins, use different machines to sort mail and get it to its correct destination, heavy lifting and more physically demanding job
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
Bookseller
Books-A-Million
06.2013 - 03.2014
- Assist customers, stock and straighten merchandise, ran the buy back program, did inventory and packed for shipments, run the cash register, sales, and cleaning
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Resolved customer complaints with empathy and swift problem-solving, maintaining positive store environment.
Education
None - Business
Marshall University
Huntington, WV05.2014
None - Business
WVU
Morgantown, WV05.2012
Associate of Science - Business
Bridgevalley Community And Technical College
05-2027
Skills
- Microsoft Office (8 years)
- Customer Service
- CSR
- Call Center
- Customer Support
- Customer Care
- Restaurant Server
- Hostess
- Waiter
- Merchandising
- Photography
- POS
- Cash Handling
- Heavy Lifting
- Communication Skills
- Retail Sales
- Data entry
- Greeting and seating clients
- Telephone skills
- Organization skills
- File management
Timeline
Receptionist and Administrative Assistant
Pyramid Counseling llc
10.2022 - 09.2023
Travel Agent
National Travel Service, Inc.
11.2019 - 07.2021
Customer Service Advisor
CASCI
08.2018 - 05.2019
Newborn Photographer
Forever Memories
06.2017 - 12.2017
Sales Associate
Dollar General
12.2015 - 06.2016
Casual Mail Handler
USPS Service
04.2014 - 07.2014
Bookseller
Books-A-Million
06.2013 - 03.2014
None - Business
WVU
None - Business
Marshall University
Associate of Science - Business
Bridgevalley Community And Technical College
Assessments
- Logic & Critical Thinking — Expert
- Administrative Assistant — Expert
- Customer focus & orientation — Expert
- Work style: Conscientiousness — Highly Proficient
- Verbal communication — Highly Proficient
(Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.)