Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlin Taylor

Baltimore,MD

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Mamas On The Half Shell
08.2022 - Current


  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supported needs of 600 plus patrons a shift and kept them happy and gave them a memorable experience

Server/Bartender

Deep Blue At The Kitty Knight House
03.2020 - 07.2022


  • Made specialty craft cocktails
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Increased sales significantly by upselling higher-end products to customers.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Pharmacy Technician Assistant

Chester River Pharmacy
01.2021 - 02.2022
  • Distributed medicine and supplements from stock containers to correct packages.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Organized client information into correct profiles while maintaining confidentiality.
  • Demonstrated respect, empathy and willingness to help wherever needed
  • Received, processed and entered prescription orders into pharmacy databases.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
  • Implemented strong filing techniques to sort and store important documents and medical forms.
  • Requested updated prescriptions and medical information from physicians.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Prepared bills for clients and submitted required paperwork to insurance companies.

Receptionist

MD Medical Supply
09.2019 - 04.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Assisted with medical coding and billing tasks.

Server/Floor Manager

Barbara’s On The Bay
07.2017 - 08.2019
  • Managed team of 20 plus employees to maintain smooth-running operations of shop floor.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed store inventory and stock levels to maintain availability of products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed closing procedures five times weekly by balancing cash drawers and reconciling credit card transactions.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Sales Associate

Molly’s Sporting Goods
11.2017 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma -

Kent County High School
Worton, MD
05.2017

Skills

  • Guest Relations Management
  • High-Volume Dining
  • Wine and Liquor Service
  • Hospitality Service Expertise
  • Scheduling and Coordinating
  • Time Management
  • Records Maintenance
  • Telephone Etiquette

Certification

  • MD Principles and Practice for Salespersons

Timeline

Server

Mamas On The Half Shell
08.2022 - Current

Pharmacy Technician Assistant

Chester River Pharmacy
01.2021 - 02.2022

Server/Bartender

Deep Blue At The Kitty Knight House
03.2020 - 07.2022

Receptionist

MD Medical Supply
09.2019 - 04.2020

Sales Associate

Molly’s Sporting Goods
11.2017 - 06.2018

Server/Floor Manager

Barbara’s On The Bay
07.2017 - 08.2019

High School Diploma -

Kent County High School

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Caitlin Taylor