Caitlin Thom
Conneaut Lake ,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Compassionate and technically skilled in attending to patients in diverse healthcare settings. Detail-oriented with experience in customer service, data entry and office management. Aiming to use my proven skills to effectively fill a role in your company.
Overview
10
10
years of professional experience
Work History
Administrative Professional
Parkside Psychological Associates
07.2023 - Current
- Served as a liaison between staff, clients, and external partners, facilitating effective collaboration on various tasks.
- Supported customer service initiatives by addressing inquiries promptly and professionally via email or phone calls.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Scheduled, coordinated and confirmed appointments.
- Insurance verifications.
Medical Office Specialist
Meadville Medical Center
06.2022 - 06.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Coordinated staff schedules to ensure adequate coverage during peak hours and minimize wait times for patients.
- Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical conditions or treatment plans.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service Representative
Vantage Home Medical
02.2018 - 05.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Fulfilled DME orders.
- Insurance verifications.
Certified Nursing Assistant
St. Pauls
01.2016 - 01.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Conneaut Area Senior High School
Linesville, PASkills
- Verbal communication
- File organization
- Scheduling appointments
- Document management
- Customer service
- Computer skills
- Team collaboration
- Customer and client relations
- Dedicated team player
- Professional communication
- Office administration
- Microsoft Excel
- Patient scheduling
- Data entry
- Medical terminology
- Appointment scheduling
Timeline
Administrative Professional
Parkside Psychological Associates
07.2023 - Current
Medical Office Specialist
Meadville Medical Center
06.2022 - 06.2023
Customer Service Representative
Vantage Home Medical
02.2018 - 05.2023
Certified Nursing Assistant
St. Pauls
01.2016 - 01.2018
Conneaut Area Senior High School
Similar Profiles
Adriana Calero, LMFTAdriana Calero, LMFT
Licensed Marriage and Family Therapist at Weston Psychological AssociatesLicensed Marriage and Family Therapist at Weston Psychological Associates
Erin McCarthyErin McCarthy
Clinical Counseling Intern at Carolina Psychological AssociatesClinical Counseling Intern at Carolina Psychological Associates
Ava BarnthouseAva Barnthouse
Licensed Clinical Professional Counselor at Sollars and Associates Counseling and Psychological ServicesLicensed Clinical Professional Counselor at Sollars and Associates Counseling and Psychological Services
Melissa MichaelMelissa Michael
Administrative Assistant to the VP of Student Life & Athletics at Thiel CollegeAdministrative Assistant to the VP of Student Life & Athletics at Thiel College
Kevin M. NoeKevin M. Noe
CNC Floater at Meadville ForagingCNC Floater at Meadville Foraging