Caitlin Thomas
Bath
Summary
Results-driven professional with expertise in Traffic Control and Customer Service. Proven ability to enhance service efficiency through staff training in Food Safety and Customer Engagement. Skilled in Cash Handling, Decision-Making, and Team Supervision, with a track record of fostering teamwork and resolving conflicts to boost productivity.
Overview
13
13
years of professional experience
Work History
Traffic Control - Flagger
PeopleReady
07.2019 - Current
- Directed traffic flow to ensure safety and compliance at construction sites.
- Monitored work zones for hazards, providing timely alerts to prevent accidents.
- Coordinated with team members to establish efficient traffic control plans.
- Trained new flaggers on safety protocols and operational procedures.
Leading Shift Cook
Steuben Centers
05.2017 - 07.2019
- Enhanced menu variety by preparing dishes for dietary restrictions and preferences.
- Ensured kitchen cleanliness and organization, adhering to safety standards consistently.
- Maximized equipment efficiency by operating commercial kitchen tools safely and effectively.
- Streamlined food preparation processes, improving service speed through teamwork and coordination.
- Managed multiple orders simultaneously, maintaining quality and presentation under pressure.
Shift Manager
KFC Restaurant
03.2014 - 10.2016
- Ensured efficient service and quality standards through daily operational supervision.
- Enhanced staff knowledge by training on food safety and customer service.
- Optimized inventory management, reducing waste and maintaining stock levels.
- Identified staff development areas through regular performance evaluations.
- Guaranteed a safe dining environment by monitoring health regulation compliance.
Cashier
7 Eleven Gas Station
08.2012 - 03.2014
- Streamlined customer transactions by efficiently utilizing point-of-sale systems.
- Ensured accurate cash drawers, consistently balancing registers at shift's end.
- Enhanced shopping experience by assisting customers with product inquiries.
- Trained new staff on effective register operations and customer service standards.
- Maintained inventory levels through organized displays and timely restocking.
- Adapted to flexible schedules, working extra shifts to support business needs.
Education
High School Diploma -
Eastridge Senior High School
2350 East Ridge Road, Rochester N.Y. 14622Skills
- Quick learner
- Stress tolerance
- Flagging procedures
- Traffic control devices
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Decision-making
- Employee training
- Punctual and reliable
Timeline
Traffic Control - Flagger
PeopleReady
07.2019 - Current
Leading Shift Cook
Steuben Centers
05.2017 - 07.2019
Shift Manager
KFC Restaurant
03.2014 - 10.2016
Cashier
7 Eleven Gas Station
08.2012 - 03.2014
High School Diploma -
Eastridge Senior High School