Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Thorpe

Bradenton,FL

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Kennedy-White Orthopaedic Center
02.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Front Desk Receptionist

Bracciano a dermatology
03.2022 - 03.2023
  • Greeting patients with a smooth check in and check out
  • Taking payments for office visit operations
  • Verify insurance and making sure patients are all sent before seeing the doctor.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Aftercare teacher/Substitute

Imagine school at Palmer ranch
03.2019 - 12.2022
  • Top leader of aftercare staff
  • Trained to multitask with different job roles
  • Put together multiple daily activities and weekly team meetings to discuss job duties during each week.

Cashier/ Floor Sale Associate

Hollister co
11.2018 - 03.2020
  • Making sure sales floor up to date and well maintained

Cashier/customer Service

Shake Station
03.2018 - 11.2018

Cashier and Party Host

Skyzone Sarasota
01.2017 - 03.2018
  • Educated customers about upcoming promotions, changing procedures, and available Items
  • Covered multiple store areas by cross training in two different roles
  • Maintained accurate register totals by carefully counting and securing cash.

Education

Braden River High school

No Degree - Education

State College of Florida, Manatee-Sarasota
Bradenton, FL

Skills

  • Customer Service
  • Multitasking
  • Multiple different job responsibilities
  • Organization
  • Computer Skills: Microsoft (Word, Excel, PowerPoint Outlook) Windows, MacOS X, and Adobe
  • Communication skills
  • Computer skills
  • Front desk
  • Office experience
  • Medical receptionist
  • Insurance Verification
  • Medical Office Experience
  • Operating Systems
  • Office Organization
  • Cash Handling
  • Scheduling
  • Scheduling Appointments

Timeline

Front Desk Receptionist

Kennedy-White Orthopaedic Center
02.2023 - Current

Front Desk Receptionist

Bracciano a dermatology
03.2022 - 03.2023

Aftercare teacher/Substitute

Imagine school at Palmer ranch
03.2019 - 12.2022

Cashier/ Floor Sale Associate

Hollister co
11.2018 - 03.2020

Cashier/customer Service

Shake Station
03.2018 - 11.2018

Cashier and Party Host

Skyzone Sarasota
01.2017 - 03.2018

Braden River High school

No Degree - Education

State College of Florida, Manatee-Sarasota

Similar Profiles

CREATE PROFILE
Caitlin Thorpe