Caitlin Todesco
Quincy,MA
Summary
Dedicated and enthusiastic job seeker with a proven track record of strong leadership abilities. Seeking a position as a Group Fitness Instructor/Coach, aiming to contribute to the team's success and inspire participants to reach their fitness goals. Passionate about fitness and committed to excellence, ready to utilize skills and knowledge to create a positive and motivating environment for all.
Overview
14
14
years of professional experience
Work History
Residency & Fellowship Program Administrator - Surgery Department
Beth Israel Deaconess Medical Center
- Provides administrative support and coordinates the training program
- Works with Program Directors to maintain and prepare materials, interviews, selections, orientations, and evaluations processes
- Understands and applies institutional program guidelines to coordinate compliance requirements and update program material
- Assists with production of manuals and websites, works with IS to utilize hospital web systems and templates
- Assists with changes and improvements to current technical tools and liaisons with IS to ensure the systems are accessible to users
- Develops, communicates, and revises schedules for rotations
- Coordinates the evaluation system to collect data and organize timely feedback
- Coordinates orientations and schedules meetings, functions and special events throughout the year
- Coordinates affiliation agreements related to training programs and serves as a liaison between area hospitals
- Compiles all program documentation and appropriate statistical data
- Facilitates all associated administrative activities
- Coordinates all aspects of the recruitment process and facilitates application/interview selection process
- Processes all required documentation including licenses, visas and credentialing
- Maintains record on all trainees in accordance with established requirements
- Oversees data collection and ensures the accuracy of program databases.
Human Resources Service Center Representative 2, Specialist
Beth Israel Deaconess Medical Center
05.2022 - 12.2023
- Act as primary point-of-contact for HR inquiries (via phone, chat, and case management tool), identifying and delivering solutions to workers and leadership
- Leverage end-to-end process documentation, FAQs, procedures, policies, and other knowledge article content to resolve inquiries
- Support the integration of innovative HR technologies and system automation to improve the user experience and streamline administrative processes
- Engage in and drive overall continuous improvement processes (e.g., to reduce inquiry volume and improve service)
- Track progress and provide continuous feedback to requestors on status of their queries
- Provide support for the HR function and business lines by aiding the workers with their day-to-day HR-related requests and questions
- Ensures a positive worker experience by proactively seeking information, as well as promote self-service system capabilities, to resolve HR business requests quickly.
Surgical Services Coordinator
Beth Israel Deaconess Medical Center
11.2019 - 05.2022
- Provide administrative support to the Chief of Orthopedic Spine Surgery
- Managed surgical practice for Division Chief
- Maintain department chief’s calendar, both clinical and administrative
- Calendar management using Microsoft Outlook, including coordination of in person/zoom meetings
- Submit reimbursement reports for physicians
- Prioritize and triage a high volume of calls including post-operative concerns, updating medical records, obtaining prior authorizations
- Schedule elective and urgent spine surgeries and handle pre-operative instructions and concerns
- Resolve and respond to provider email requests in an efficient and professional manner
- Act as liaison with other departments.
Administrative Coordinator
Tufts Medical Center
07.2019 - 11.2019
- Provided administrative support to the department director of Neuro-Ophthalmology
- Maintained department director’s schedule, both clinical and administrative
- Assisted in planning and coordinating meetings and events for department heads and clinical service lines
- Processed reimbursements for physicians
- Answered back line calls and consulted with other departments on internal problem resolution
- Managed multiple provider’s vacation requests and scheduled template changes
- Obtained authorization for MRI’s and other diagnostic imaging.
Patient Service Representative
Beth Israel Deaconess Medical Center
02.2018 - 07.2019
- Answered, screened and processed a high volume of calls in the orthopedic surgery call center
- Utilized centralized scheduling system and software applications to schedule and cancel patient appointments for multiple providers
- Asked appropriate questions and used professional judgment to determine the type of appointment, appropriate provider and urgency needed
- Verified and updated patients' demographic information and transferred to registration for update, as needed
- Obtained necessary referrals for scheduled visits and documents in system
- Documented appropriate payer information, including worker's compensation and auto liability.
Medical Assistant
Atrius Health Cardiovascular Center
11.2016 - 02.2018
- Greeted and escorted patients to exam rooms, measured vital signs, such as blood pressure, pulse rate, weight and height
- Performed EKG’s, as directed by physician
- Assisted clinicians with routine clinical procedures and/or additional tests specific to the department
- Verified and updated patient medical information into Epic, including demographic information, medications, allergies, and chief medical complaints
- Reconciled medications and set up pending refills
- Discontinued prescriptions that are no longer active
- Obtained prior authorizations for medications
- Under clinical direction, placed orders for appropriate lab and imaging tests
- Check out patients and assist with scheduling referrals and follow-up visits.
Medical Assistant
Beth Israel Deaconess Healthcare
05.2014 - 08.2016
- Recorded patient’s height, weight, blood pressure, pulse rate, respiration and temperature and entered into Web OMR
- Updated patient’s social history, medical history, and verified all medications
- Administered injections, performed EKG’s and urinalysis as ordered by primary care physician
- Obtained throat cultures and flu swabs as ordered by primary care physician
- Obtained prior authorizations and processed refill requests.
Medical Assistant
Tristan Medical
09.2013 - 05.2014
- Recorded patient’s height, weight, and blood pressure, pulse rate, respiration and temperature and entered into Athena Health Net
- Updated patient’s social history, medical history, and verify all medications
- Administered injections, performed EKG’s and urinalysis as ordered by primary care physician
- Phlebotomy and prepared blood for laboratory tests
- Obtain prior authorizations and process refill requests.
Sales Lead
Aeropostale
10.2009 - 04.2013
- Trained new staff, planned and delegated assignments to sales associates
- Cashier, provided fast and friendly customer service during checkout process
- Arranged store displays with monthly feature merchandise and dressed store windows
- Ran shortage reports daily
- Analyzed payroll processing and employee timesheet management
- Opened and closed store.
Education
Certificate - Group Fitness Instructor
American Council On Exercise
10-2024
Certificate - CPR And AED
ResusciTech
10-2024
Medical Assistant Certificate, 900 Hour Clinical and Administrative Program - undefined
Lincoln Technical Institute
Brockton, MA06.2013
Diploma - undefined
Brockton High School
Brockton, MA06.2009
Skills
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint)
- Schedule Management
- Calendar management
- Telephone & Front Desk Reception
- Program Leadership
- Strong Communication Skills
- High Level Customer Service
- Group Instruction
- Basic First Aid
- Interpersonal Communication
- Teamwork and Collaboration
Timeline
Human Resources Service Center Representative 2, Specialist
Beth Israel Deaconess Medical Center
05.2022 - 12.2023
Surgical Services Coordinator
Beth Israel Deaconess Medical Center
11.2019 - 05.2022
Administrative Coordinator
Tufts Medical Center
07.2019 - 11.2019
Patient Service Representative
Beth Israel Deaconess Medical Center
02.2018 - 07.2019
Medical Assistant
Atrius Health Cardiovascular Center
11.2016 - 02.2018
Medical Assistant
Beth Israel Deaconess Healthcare
05.2014 - 08.2016
Medical Assistant
Tristan Medical
09.2013 - 05.2014
Sales Lead
Aeropostale
10.2009 - 04.2013
Residency & Fellowship Program Administrator - Surgery Department
Beth Israel Deaconess Medical Center
Medical Assistant Certificate, 900 Hour Clinical and Administrative Program - undefined
Lincoln Technical Institute
Diploma - undefined
Brockton High School
Certificate - Group Fitness Instructor
American Council On Exercise
Certificate - CPR And AED
ResusciTech
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