Caitlin Tsiamis

I am responsible for leading the day to day responsibilities related to scheduling appointments, referral management, registration and check in, and the like.

• Follows relevant job description requirements for clerical teammates responsible for leading and as applicable to the department (i.e.: Patient Services Specialist, Imaging Specialist, Office Clerk Receptionist, Care Coordination/ Authorization/ Scheduling Specialist, etc.)
• Develops and distributes all required reports and metrics applicable to the department.
• Exhibits exceptional customer service skills and leads and trains others to enhance customer service to the team.
• Identifies variances in performance of the department and works with team members to meet expectations.
• Trains and assists new team members in the onboarding process for the department.
• Reports issues to the department supervisor or manager as applicable that they cannot resolve with recommendations for how to address performance concerns.