Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Vasquez

Falls Church,VA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Marcos Pizza
01.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Receptionist

Best Western Hotel
07.2019 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Assisting the General Manager as needed in staff training.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.

Sales Administrative Assistant

Jan Pro
05.2021 - 08.2021
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
  • Collaborated with other teams to identify areas of opportunity and implement changes to optimize sales operations and reporting.
  • Cross-trained to support other teams to meet operational needs and team deadlines.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Front Desk Receptionist

Caliber Collision
08.2020 - 02.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Education

High School Diploma -

Pass Christian High School
Pass Christian, MS
06.2014

Skills

  • Supplier Audits
  • Rewards Program Oversight
  • Training and Development
  • Product Branding
  • Effective Selling Techniques
  • Retail Space Planning
  • Cash Deposits and Receipts
  • Time Management
  • Executive Calendars
  • Team Leadership Expertise
  • Database Maintenance
  • Lead Generation Management
  • Oversee Administrative Functions

Timeline

Sales Administrative Assistant

Jan Pro
05.2021 - 08.2021

Front Desk Receptionist

Caliber Collision
08.2020 - 02.2021

Assistant Manager

Marcos Pizza
01.2020 - Current

Receptionist

Best Western Hotel
07.2019 - 10.2021

High School Diploma -

Pass Christian High School

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Caitlin Vasquez