Caitlin Vera-Randazzo

I started with CleanMax as a part-time employee and transitioned to full-time in 2018.

• RESPONSIBILITIES:
• Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
• Assisted clients over the phone regarding office operations, products, promotions, and orders.
• Researched, calmed, and rapidly resolved client conflicts to prevent the loss of key accounts.
• Investigated and analyzed client complaints to identify and resolve issues.
• Answered multiple phone lines, transferred calls to corresponding departments, filed client records, and billed accordingly.
• Demonstrated proficiencies in telephone, email, fax, and front-desk reception within a high-volume environment.
• Database maintenance: assisted in managing the company database, and verified, edited, and modified members' information.
• Perform basic bookkeeping, filing, and clerical duties, and take and relay messages.
• Managed main office inventory tasks and oversaw inventory discrepancies.
• Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
• Performed data entry tasks into various software programs including MS Excel spreadsheets.
• Assisted in social media management and content creation.
• Performed market research, trend research, and trend tracking.
• Scheduled appointments for executives with external parties such as vendors or suppliers.
• Boosted social media content across multiple platforms (Instagram, Facebook, X, and TikTok).

I started with Marriott in the winter of 2025 and resigned in the summer of 2025 due to new job opportunities.

• Followed health safety guidelines when preparing and serving food products.
• Upheld high standards of sanitation in accordance with health department regulations.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Assisted in training new servers.
• Provided excellent customer service to ensure satisfaction.
• Took orders from customers accurately and in a timely manner.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Monitored dining room for cleanliness and proper set-up at all times.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Implemented feedback from customers to improve service quality and menu offerings.
• Operated POS terminals to input orders, split bills, and calculate totals.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Provided exceptional service to high volume of daily customers.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Assisted customers in inquiring with the sales team about possible events to be held on the rooftop.

I started working at the Buffalo Wing Factory in the summer of 2018, left the company to focus on my studies, and came back in 2021.

I resigned in the winter of 2022.

RESPONSIBILITIES:

• Complete side work before and after every shift.
• Wrap and roll silverware at the end of the shift.
• Greet and take orders from customers.
• Deliver food and beverages to the customers in a timely manner.
• Present customers with checks at the end of the meal.
• Take the customer's payment.
• Wipe down tables, and vacuum floors every night.
• Provide customers with efficient, excellent care.

I started working at NOAH in the winter of 2021 and left the company in the summer of 2021.

RESPONSIBILITIES:

• Help to put away and retrieve medication for patients.
• Help take temperatures and hold down patients while they are being examined.
• Help the veterinary technicians with all lab work and x-ray examinations.
• Assist in check-up appointments.
• Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
• Clean all surgical equipment, instruments, and linens.
• Assisted in semen collection, evaluation, and longevity testing.
• Assisted in enhanced vaginal insemination.
• Assist in data entry.
• Run all blood work through the centrifuge.
• Comfort animals after surgery.
• Feed, refresh water bowls, grab blankets, bathe, take out for playtime, and walk three times a day.
• Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
• Cleaned and sterilized exam rooms between appointments.
• Recorded patient food and water intake and output levels on a daily basis.
• Prepared laboratory slides for microscopic examinations.
• Dispensed medications orally or topically as directed by veterinarian.
• Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
• Assisted doctors and technicians by soothing upset or frightened animals.