Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Wade

Sumner

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

HR Generalist

United Wound Healing
08.2023 - Current
  • Managed talent acquisition processes, including job postings, screening, and interviewing candidates.
  • Facilitated onboarding programs to ensure smooth integration of new employees into company culture.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.

Clinic Manager

Brandkraal PLLC
08.2021 - 06.2023
  • Full cycle onboarding
  • Streamlined clinic operations to enhance patient flow and reduce wait times.
  • Led staff training initiatives to improve service delivery and team performance.
  • Oversaw financial operations, including budgeting, payroll processing, and monthly reporting for the practice.
  • Managed staff scheduling, hiring, terminations, and personal improvement plans.

Receptionist

Brandkraal PLLC
04.2018 - 08.2021
  • Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
  • Managed multi-line phone system, directing calls to appropriate departments efficiently.
  • Developed positive relationships with clients through excellent customer service and professional demeanor.
  • Kept reception area clean and neat to give visitors positive first impression.

Women's Sales Associate

Marshalls
04.2015 - 04.2018
  • Guided customers in product selection, providing personalized service to enhance shopping experience.
  • Developed deep product knowledge to effectively address customer inquiries and resolve issues.
  • Trained new associates on sales techniques and customer engagement strategies for improved team performance.
  • Collaborated with management to implement promotional strategies that boosted sales and customer satisfaction.

Education

Master of Arts - Marriage And Family Therapy

National University
02-2026

Bachelor of Arts - Technical Communication

University of Washington
06.2017

Skills

  • Microsoft Applications
  • Payroll Policies and Procedures
  • Interpersonal and Written Communication
  • ADP
  • Exceptionally Organized
  • Customer service
  • Critical thinking
  • Multi-line phone skills

Timeline

HR Generalist

United Wound Healing
08.2023 - Current

Clinic Manager

Brandkraal PLLC
08.2021 - 06.2023

Receptionist

Brandkraal PLLC
04.2018 - 08.2021

Women's Sales Associate

Marshalls
04.2015 - 04.2018

Bachelor of Arts - Technical Communication

University of Washington

Master of Arts - Marriage And Family Therapy

National University

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