Overview
Work History
Timeline
Generic

Caitlin Waldeck

Louisville,KY

Overview

6
6
years of professional experience

Work History

3rd Grade Teacher/Kindergarten Teacher

Blake Elementary School
Louisville, KY
01.2024 - Current
  • Company Overview: Jefferson County Public Schools
  • Jefferson County Public Schools

4th Grade Teacher

Saint Mary Academy
Prospect, KY
07.2022 - 12.2023
  • Company Overview: Archdiocese of Louisville
  • 4th grade teacher
  • I teach two sections of science, English/language arts, and vocabulary each day
  • Although our science program is through STEMScopes, I am responsible for designing my own novel studies and writing lessons
  • I use the Amplify reading system with my students, but it has largely been adapted to better accommodate the Archdiocese standards
  • I am currently in the process of doing reading evaluations with students and placing them in groups for the year and designing programs and lessons for rotational reading groups
  • I work closely with the learning coordinators to help differentiate this instruction for our students with accommodation plans
  • Archdiocese of Louisville

Instructional Assistant

Lowe Elementary School
Louisville, KY
01.2022 - 06.2022
  • Company Overview: Jefferson County Public Schools
  • Lead daily reading groups and lessons
  • These groups were generally five students each and each group was at a different literacy level
  • Designed individualized lessons to cater to the needs of each student in order to improve their literacy scores
  • Provided one-on-one instruction to students in ECE programs that were performing below grade level
  • Worked to achieve the goals as outlined in their IEP plans
  • This instruction was a mix of literacy and math skills and was largely determined by the ECE teacher overseeing the student’s care
  • Provided individual testing instruction for students as outlined in their IEP plans
  • Worked with Tier 2 and Tier 3 students as a supplement to their learning intervention plans
  • Clerical work
  • Substituted for classes as needed
  • Jefferson County Public Schools

Customer Service/Catering Representative

Papa John’s International
Louisville, KY
01.2019 - 01.2020
  • Received inbound calls from customers experiencing both technical and customer service issues and resolved situations efficiently and professionally
  • Communicated with customers via email to resolve any concerns they may have while ensuring there would be a minimal wait for a response
  • Worked with customers through a one-on-one chat program to help them place orders through the online ordering system while monitoring any technical issues with the program
  • Trained 3+ customer service agents on the different systems and department protocols
  • Received inbound calls on the catering line and placed both personal and corporate sized orders
  • Maintained detailed records of every caller, courtesy gift, catering order, and complaint
  • Worked closely with supervisors and other customer service representatives to ensure all customers received resolutions to their concerns, regardless of the complexity

Timeline

3rd Grade Teacher/Kindergarten Teacher

Blake Elementary School
01.2024 - Current

4th Grade Teacher

Saint Mary Academy
07.2022 - 12.2023

Instructional Assistant

Lowe Elementary School
01.2022 - 06.2022

Customer Service/Catering Representative

Papa John’s International
01.2019 - 01.2020

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Caitlin Waldeck