Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Walker

SAN ANTONIO,TX

Summary

Effective at working in fast-paced environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

6
6
years of professional experience

Work History

Merchandising Associate

Total Wine & More
03.2020 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Gained recognition for being top digital operations team member in district for 2 consecutive years
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Merchandising
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Processed customer orders in line with established policies and procedures.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Developed and implemented strategies to increase efficiency in order processing.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Provided regular updates to customers regarding orders to maintain transparency and customer trust.
  • Liaised with suppliers and vendors for prompt delivery of orders.
  • Adhered to legal regulations to run compliant operations.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Processed and handled customer complaints, answering questions and providing alternative solutions.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Updated pricing and signage to complete product displays and educate customers.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Conducted regular store audits to verify compliance with company policies.
  • Established strong vendor relationships to maintain and support business.
  • Team engagement activity coordinator
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Retail Sales Associate

Bath & Body Works
03.2018 - 03.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Retail Sales Associate

Victoria's Secret
06.2017 - 03.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Graphic Design

Texas State Univeristy
San Marcos, TX

Business

UTSA
San Antonio, TX

Skills

  • Enterprise Resource Planning
  • Proper Storage Procedures
  • End Cap Placement
  • POS
  • Update Signage
  • Merchandise Stocking and Replenishing
  • Customer Relationship Management
  • Safe Equipment Handling
  • Quality Deliverables
  • Standard Operating Procedures Understanding
  • Order Coordination
  • POS Inventory System Operation
  • Mobile Ordering Understanding
  • Online Ordering Familiarity
  • Product Knowledge
  • Merchandising Proficiency

Timeline

Merchandising Associate

Total Wine & More
03.2020 - Current

Retail Sales Associate

Bath & Body Works
03.2018 - 03.2020

Retail Sales Associate

Victoria's Secret
06.2017 - 03.2018

Graphic Design

Texas State Univeristy

Business

UTSA

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Caitlin Walker