Caitlin Walsh
West Hollywood,CA
Summary
Dynamic and results-oriented professional with extensive experience at One Medical, adept in strategic planning and cross-functional collaboration. Excelled in enhancing operational efficiency and patient experience through proficient use of G-Suite and exceptional communication skills. Proven multitasking strengths, achieving significant improvements in team development and patient care coordination. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Member Support Specialist
One Medical
Mesa, AZ
03.2023 - 03.2024
- Using C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience with a focus on things such as medical records, authorizations, referrals, and coordinating care among our members' care partners like pharmacies, testing laboratories, and specialists.
- Managing phone inquiries from our patients and those involved in their care outside of One Medical as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management
- Contribute to team development through attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
- Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life.
Administrative Assistant
Discord
San Francisco, CA
07.2021 - 10.2022
- Submitted comprehensive expense reports.
- Demonstrated critical thinking to streamline managerial tasks efficiently.
- Collaborated with vendors, contractors, and professional services personnel to ensure smooth receipt of orders.
- Proven ability to prioritize work activities with effective follow-through.
- Facilitated organization of spaces, materials, and catering logistics for meetings.
- Managed scheduling of appointments, meetings, and travel for 3 directors.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Office Coordinator
Zislis Group
Manhattan Beach, CA
10.2019 - 06.2020
- Managed tasks including phone operations, mail sorting, document copying, and filing.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated travel arrangements for CEO with efficiency.
- Enhanced management decision-making through daily activity reporting.
- Monitored inventory levels and restocked supplies as needed.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Provided administrative support for all departments in the organization as necessary.
Receptionist Administrator
Jam City
Culver City, CA
06.2019 - 10.2019
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Scheduled office meetings and client appointments for staff teams.
- Supported HR team with scheduling on site interviews and booked meeting rooms.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Handled complaints and questions, and re-directed calls to other team members.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Receptionist Associate
Facebook
Menlo Park, CA
07.2017 - 10.2018
- Welcomed and registered a wide range of visitors, vendors, and interview candidates.
- Optimized operational procedures to enhance efficiency.
- Collaborated with cross-functional teams such as facilities, security, and contingent workforce.
- Monitored reception area to provide consistently safe, hazard-free environment for employees.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Responded to inquiries from internal staff members regarding office operations.
Office Administrator
Discover Chiropractic
Fremont, CA
03.2016 - 03.2017
- Compiled and delivered detailed monthly financial reports.
- Monitored inventory levels and replenished supplies to maintain workflow efficiency.
- Trained new employees on administrative procedures, company policies and performance standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized meetings, conferences, travel arrangements and other events as required.
Education
Associate of Arts - Child Development
El Camino College
Torrance, CA06.2010
High School Diploma -
Rolling Hills Prep
San Pedro, CA06.2007
Skills
- Calendar Management
- Verbal and written communication
- Strategic planning
- Multitasking strengths
- Project Coordination Skills
- Software Proficiency
- Cross-functional collaboration
Timeline
Member Support Specialist
One Medical
03.2023 - 03.2024
Administrative Assistant
Discord
07.2021 - 10.2022
Office Coordinator
Zislis Group
10.2019 - 06.2020
Receptionist Administrator
Jam City
06.2019 - 10.2019
Receptionist Associate
Facebook
07.2017 - 10.2018
Office Administrator
Discover Chiropractic
03.2016 - 03.2017
Associate of Arts - Child Development
El Camino College
High School Diploma -
Rolling Hills Prep
Similar Profiles
Ralaisa GrayRalaisa Gray
Member Service Representative at One MedicalMember Service Representative at One Medical
Ellen KatoEllen Kato
Primary Care Nurse Practitioner at One MedicalPrimary Care Nurse Practitioner at One Medical
Tyler WhyteTyler Whyte
Practice Coordinator at One MedicalPractice Coordinator at One Medical
MaKayla BennettMaKayla Bennett
Member Support Specialist at One MedicalMember Support Specialist at One Medical
Joshua JordanJoshua Jordan
Front Desk Manager at FACEGYMFront Desk Manager at FACEGYM