Caitlin Warren
Meridianville,AL
Summary
Friendly receptionist with a bakground in various office settings. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist/Administrative Assistant
Cheryl C. Bazzle MD, PC
04.2012 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Desk Receptionist/Retail Sales Associate
Family Vision Center, Vision Source
01.2011 - 04.2012
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization.
- Assisted Optician with eye exams, eye measurements, product orders.
- Created appointments for existing and new patients.
- Verified insurance, and ran daily revenue reports.
Sales Manager
It's Fashion Metro
06.2010 - 01.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled cash register, deposits, and returns.
- Opening and Closing of store.
- Making sure products returned to their accurate places for a clean and organized store.
- Receiving shipments and implementing new stock to the store daily
Sales Associate/Store Manager in Training
Maurices
08.2009 - 06.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty, as well as helping locate relevant products.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled monthly credit card sign ups, and product sales, exceeding monthly goals.
- Assisting with opening and closing of the store, quickly and efficiently following store procedures.
Education
Associate of Science - General Studies
Calhoun Community College
Tanner, ALBachelor of Science - Business Administration And Management
Athens State University
Athens, AL05.2020
Minor - Marketing
Athens State University
Athens, AL05.2020
Skills
- Office Administration
- Scheduling Appointments
- Supply Management
- Cash Handling
- Customer Service
- Office Organization
- Front Office Management
- Oral and Writing Communication
- Problem-Solving Skills
- Telephone Etiquette
- Issue Handling
- Multi-Line Telephone Systems
Timeline
Front Desk Receptionist/Administrative Assistant
Cheryl C. Bazzle MD, PC
04.2012 - 01.2020
Front Desk Receptionist/Retail Sales Associate
Family Vision Center, Vision Source
01.2011 - 04.2012
Sales Manager
It's Fashion Metro
06.2010 - 01.2011
Sales Associate/Store Manager in Training
Maurices
08.2009 - 06.2010
Associate of Science - General Studies
Calhoun Community College
Bachelor of Science - Business Administration And Management
Athens State University
Minor - Marketing
Athens State University
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