Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Weinert

New Lenox,IL

Summary

Personable and dedicated Customer Service Representative with extensive experience in banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Northern Trust
Chicago, IL
08.2014 - 03.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers with making payments or transfers.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Bank Teller/Hybrid Banker

Northern Trust
Chicago, IL
07.2013 - 08.2014
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and checks.

Server

Durbins
Tinley Park, IL
03.2012 - 07.2013
  • Greeted guests and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.

Education

Bachelor of Arts - Theatre Arts With Focus On Acting And Design

Eastern Illinois University
Charleston, IL
05-2010

Skills

  • Customer Complaint Resolution
  • Customer Inquiries
  • Focused On Customer Satisfaction
  • Funds Transfers
  • Problem-Solving
  • Data Entry Skills
  • Payment Processing
  • Strong attention to detail
  • Computer Skills

Timeline

Customer Service Representative

Northern Trust
08.2014 - 03.2022

Bank Teller/Hybrid Banker

Northern Trust
07.2013 - 08.2014

Server

Durbins
03.2012 - 07.2013

Bachelor of Arts - Theatre Arts With Focus On Acting And Design

Eastern Illinois University

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Caitlin Weinert