Caitlin Whiddon
Perry,FL
Summary
Proven achiever with extensive experience in customer service and sales, notably at 2020 Companies, where teamwork and collaboration led to exceeding sales targets. Skilled in multitasking and problem-solving, I consistently enhance customer satisfaction and operational efficiency. My adaptability and strong communication skills drive positive outcomes, contributing to significant performance improvements.
Overview
7
7
years of professional experience
Work History
Wireless Sales Professional
2020 Companies (Formerly TROC)
Perry, FL
05.2024 - 07.2024
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Monitored industry trends and competitor offerings to stay informed and provide up-to-date recommendations for customers seeking the best wireless solutions.
- Performed administrative duties, answered phones, and filed paperwork.
- Executed company guiding principles in interactions to exceeding standards and expectations for sales and customer service.
- Resolved wireless problems quickly and efficiently by serving as liaison with support team.
- Increased customer satisfaction by providing personalized assistance in selecting wireless products and services.
Wireless Sales Representative
MarketSource
Perry, FL
08.2023 - 04.2024
- Maximized productivity during peak periods through efficient multitasking without compromising on quality of service provided to each customer.
- Improved inventory management through diligent tracking and accurate reporting of stock levels.
- Provided exceptional customer support by promptly addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Nurtured long-term client relationships that resulted in increased loyalty, referrals, and repeat business for the store.
- Assisted with staff training initiatives to ensure consistent delivery of high-quality service across the team.
- Developed tailored solutions for individual customers by thoroughly assessing their needs, preferences, and budget constraints.
Stay At Home Mom
Self Employed
Perry, FL
11.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Cultivation Technician
Trulieve
Monticello, FL
03.2022 - 11.2022
- Participated in ongoing training to expand knowledge base on cannabis strains, genetics, breeding programs, and overall product quality standards.
- Implemented integrated pest management strategies to minimize pesticide use while effectively controlling insect populations.
- Ensured regulatory compliance by maintaining accurate records of cultivation activities and adhering to state guidelines.
- Maintained a clean and organized grow facility, reducing the risk of contamination or pest-related issues.
- Contributed to the company''s overall growth by consistently meeting or exceeding cultivation production goals, delivering high-quality plants for processing and sale.
- Reduced crop loss by promptly identifying and addressing plant health issues, such as pests and diseases.
Restaurant Team Member
Burger King
Perry, FL
01.2022 - 03.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Prepared food orders, cooking on grill and operating fry station.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Produce Associate
Winn-Dixie Supermarkets
Perry, FL
08.2021 - 12.2021
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
Gym Associate
Planet Fitness- Easy Mile Fitness
Bradenton, FL
10.2020 - 06.2021
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
- Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Enforced rules and held customers accountable for not following gym regulations.
- Resolved membership billing issues efficiently, maintaining positive relationships between the gym and its clientele.
- Collaborated with fitness instructors to develop engaging group classes that catered to diverse skill levels.
- Utilized effective time management skills to ensure smooth operations during peak hours at the gym facility.
- Contributed to the gym''s overall success by consistently meeting or exceeding personal performance targets in areas such as membership sales, customer satisfaction, and facility maintenance.
Customer Service Cashier
Winn-Dixie Supermarkets
Bradenton, FL
10.2018 - 09.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Enhanced store security by identifying and reporting suspicious activities.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Server
Boneyard BBQ
Bradenton, FL
07.2018 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Cashier
K-Mart Store
Bradenton, FL
12.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Retail Sales Associate
Cracker Barrel
Bradenton, FL
02.2017 - 12.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Supported store management in planning and executing seasonal promotions and sales events.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Education
Manatee High School
Bradenton, FLSkills
- Goal-Oriented
- Performance Analysis
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Multitasking Abilities
- Adaptable and Flexible
- Upselling strategies
- Brand Awareness
Timeline
Wireless Sales Professional
2020 Companies (Formerly TROC)
05.2024 - 07.2024
Wireless Sales Representative
MarketSource
08.2023 - 04.2024
Stay At Home Mom
Self Employed
11.2022 - 08.2023
Cultivation Technician
Trulieve
03.2022 - 11.2022
Restaurant Team Member
Burger King
01.2022 - 03.2022
Produce Associate
Winn-Dixie Supermarkets
08.2021 - 12.2021
Gym Associate
Planet Fitness- Easy Mile Fitness
10.2020 - 06.2021
Customer Service Cashier
Winn-Dixie Supermarkets
10.2018 - 09.2020
Server
Boneyard BBQ
07.2018 - 09.2018
Cashier
K-Mart Store
12.2017 - 06.2018
Retail Sales Associate
Cracker Barrel
02.2017 - 12.2017
Manatee High School