Overview
Work History
Education
Certification
Timeline
Generic

Caitlin Whitmore

Berkley,MA

Overview

23
23
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Berkley Police Department
06.2023 - Current
  • REFERENCES: Sgt David Bernard 508-958-7928 & Paramedic Amanda Greco 508-818-1781
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Read system maps and caller information, and documented details in system.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Assisted callers in emergency situations with appropriate information and support.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Police Matron

Berkley Police Department
07.2023 - Current
  • Pat downs of female arrests.
  • Cell checks of female arrests every 15 minutes while in police department custody
  • Female prisoner watch duties.
  • Assisting officers with female transports to jail.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Nationally Certified Pharmacy Technician

Brooks\Rite Aid
03.2006 - 06.2016
  • Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
  • Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
  • Reduced medication errors through consistent attention to detail and adherence to established protocols.
  • Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
  • Assisted customers with medication questions, providing accurate information on side effects, contraindications, and proper usage.
  • Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
  • Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
  • Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
  • Assessed prescription refills for accuracy before dispensing them to patients.
  • Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

EMT-Basic

Berkley Fire Department
09.2001 - 02.2006
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
  • Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
  • Reduced response times by maintaining a well-organized ambulance stocked with necessary supplies for various emergency scenarios.
  • Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
  • Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
  • Maintained professional competence through ongoing education, training sessions, and skills evaluations to deliver the highest quality patient care possible.

Education

High School Diploma -

Horizon Academy
Boulder CO
05.2001

Certification

  • Police Matron and Holding Facility Training Certified - July 2023- Current
  • NG Massachusetts State 911 Training Certified- July 2023- Current
  • Massachusetts State APCO Certified - July 2023 - Current
  • APCO Institute Emergency Medical Dispatch Certified- July 2023 - Current

Timeline

Police Matron

Berkley Police Department
07.2023 - Current

911 Emergency Dispatcher

Berkley Police Department
06.2023 - Current

Nationally Certified Pharmacy Technician

Brooks\Rite Aid
03.2006 - 06.2016

EMT-Basic

Berkley Fire Department
09.2001 - 02.2006

High School Diploma -

Horizon Academy

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