Caitlin Wood
Aliso Viejo,CA
Summary
Talented former educator and developed financial professional with extroverted sales qualities and introverted, detailed-oriented habits. Currently seeking Client Associate roles focused on building strong relationships with high-net-worth clients and supporting brokers or advisors for business growth. My attention to detail in client relationships and accuracy in transactions build trust in a good associate. Organizational skills, excellent phone manners and reliable follow up ensure that any and all on-boarding, maintenance and growth are positive and smooth in your book of business. I strive to cultivate positive partner relationships and referrals, and to ultimately support any firm or practitioner in their business growth and success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Wealth Management Client Associate
Merrill Lynch
12.2021 - 09.2024
- Experience managing profiles in direct view of market sales manager
- Experience identifying and addressing needs of clients with net worth of 10mil +
- Provided exemplary customer service, promptly responding to requests and proactively addressing concerns that arose during interactions with clients.
- Facilitated new client onboarding process and investment account setup.
- Experience leading prospecting/campaigns for growth and acquisition
- Streamlined internal processes for efficiency while working closely with team members.
- Handled sensitive information with discretion, adhering to strict confidentiality guidelines and policies established within the organization.
- Collaborated across departments ensure seamless delivery services throughout client lifecycle fostering long-lasting, mutually beneficial relationships.
- Experience in reporting/tracking client interactions inbound and outbound.
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term relationships and growing referrals.
Banking Associate
Bank of America NA
02.2017 - 01.2021
- Experience managing client accounts and relationships in direct view of market sales manager.
- Experience identifying and addressing needs of retails clients to simplify their financial lives.
- Responsible for maintaining fluency in bank resources, including back office assistance channels.
- Increased cross-selling opportunities through proficiently identifying client needs and recommending appropriate financial products.
- Accelerated account opening process for new clients by ensuring accurate documentation and smooth onboarding experience, contributing to increased client satisfaction rates.
- Exceeded sales targets through proactive outreach efforts, promoting bank offerings to new and existing clients.
- Experience in both driving and meeting standards in heavily goal driven environment.
- Optimized time management skills by prioritizing tasks based on urgency levels while meeting strict deadlines and maintaining attention to detail.
- Fostered strong client relationships, providing personalized service and maintaining open communication channels.
Preschool
Bright Star Montessori Academy
02.2016 - 02.2017
- Teaching experience with preschool ages 2 to 5 and elementary ages 5 to 8
- Responsible for up to 24 children in a classroom setting, with a second teacher in a 12 to 1 ratio
- Experience managing an afternoon daycare program wherein children are engaged in activities, outside play and group snacks separate from their normal work day
- Experience identifying and addressing the needs of children in a way that facilitates and positively guides their development
- Experience implementing effective and successful toilet training techniques while consequently developing other concepts of general human hygiene
- Responsible for separate units of study and lessons specific to those units- classroom curriculum, units of study and seasonal school-wide programming apart from classroom management that is both age appropriate and time efficient
- Responsible for creating and maintaining an environment conducive to successful implementation of the Montessori method
- Responsible for an English Language component to the average classroom curriculum to supplement children who are fluent in several other languages
- Responsible for a Sports and Fitness enrichment class that engages ages 3 to 8.
Preschool
Laguna Niguel Montessori
08.2015 - 02.2016
- Teaching experience with preschool ages 2 to 5 and elementary ages 5 to 8
- Experience managing both a morning and afternoon daycare program wherein children are engaged in activities, outside play and group snacks separate from their normal work day
- Experience identifying and addressing the needs of children in a way that facilitates and positively guides their development
- Experience implementing effective and successful toilet training techniques while consequently developing other concepts of general human hygiene.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Preschool
Montessori of Ladera Ranch
02.2011 - 06.2015
- Teaching experience with preschool ages 2 to 5 and elementary ages 5 to 8
- Responsible for up to 24 children in a classroom setting, with a second teacher in a 12 to 1 ratio
- Experience identifying and addressing the needs of young children in a way that facilitates and positively guides their development
- Responsible for creating and maintaining an environment conducive to successful implementation of the Montessori method.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Salon
Shampoo Cocktails
04.2010 - 02.2011
- Front desk administration involving booking appointments, inventory, registering clients, opening and closing sales tills, and sending and receiving COD deliveries.
- Experience as a key-holder for closing and opening procedure.
- Background responsibilities involving cleanliness of shop and laundry.
Cosmetics Merchandiser
Gemini
05.2009 - 11.2010
- Experience with commission-pressured sales
- Specialization in Tommy Bahama fragrances relative to men and women, and ample product knowledge in regards to animal testing, chemical makeup and countries of origin and manufacturing.
- Enhanced product visibility by skillfully creating and maintaining eye-catching displays.
- Conducted product demonstrations to educate customers on application techniques and benefits of various cosmetics lines.
- Assisted in planning and execution of promotional events to drive sales growth within cosmetics department.
Play and Music Program
Gymboree
11.2009 - 09.2010
- Responsible for properly introducing over 70 lesson plans designed to aid children from ages 8 weeks to 3 years, and their parents, through childhood development
- Responsible for priming the communities of Aliso Viejo, San Clemente and Rancho Santa Margarita for membership into new art and music programs
- Responsible for attending hospital events during which I developed relationships with new parents to bring newborn membership into Play and Music programs.
Retail
Gymboree
08.2009 - 04.2010
- Retail customer service experience: sales approach, identifying needs and addressing them accordingly
- Responsible for over 400+ members of the Gymboree Rewards Program and their reminding of upcoming rewards opportunities via telephone or community event
- In 2010, elected Captain of the Saint Jude Hospital campaign during which over $700 in donations was collected outside of our in-store campaign where several co-workers contributed an additional $100+.
Financial Services
Smith Barney
10.2006 - 04.2010
- Responsible for organization of client profiles
- Experience with financial bookkeeping programs
- Experience with data-entry involving cost basis and analysis.
Education
Bachelor of Science - Economics
University of Arizona
Online09.2026
Some College (No Degree) - Education
North American Montessori Center
Irvine, CAHigh School Diploma -
Victor Valley/Aliso Niguel High School
Victorville, CA06.2009
Skills
- Compliance Awareness
- Performance Tracking
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Organizational Skills
- Decision-Making
- Relationship Building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Professionalism
- Account Maintenance
Certification
- Securities Introductory Exam, FINRA - Expires Sept 2027.
Timeline
Wealth Management Client Associate
Merrill Lynch
12.2021 - 09.2024
Banking Associate
Bank of America NA
02.2017 - 01.2021
Preschool
Bright Star Montessori Academy
02.2016 - 02.2017
Preschool
Laguna Niguel Montessori
08.2015 - 02.2016
Preschool
Montessori of Ladera Ranch
02.2011 - 06.2015
Salon
Shampoo Cocktails
04.2010 - 02.2011
Play and Music Program
Gymboree
11.2009 - 09.2010
Retail
Gymboree
08.2009 - 04.2010
Cosmetics Merchandiser
Gemini
05.2009 - 11.2010
Financial Services
Smith Barney
10.2006 - 04.2010
Bachelor of Science - Economics
University of Arizona
Some College (No Degree) - Education
North American Montessori Center
High School Diploma -
Victor Valley/Aliso Niguel High School
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