Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Wood

Stone Mountain,GA

Summary

Proven Remote Customer Support Specialist with a track record of enhancing customer satisfaction and fostering strong relationships, notably at Apple. Skilled in CRM software and complaint handling, adept at resolving disputes and recovering balances. Achieved repeat business through exceptional service, leveraging both technical and interpersonal skills to exceed customer expectations.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Apple
08.2022 - 12.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Chime Solutions

Customer Service Associate
05.2020 - 07.2022
  • Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
  • Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
  • Assisted in the preparation of regular management reports highlighting key metrics related to billing activities.

Education

High School Diploma -

Miller Grove High School
Lithonia, GA

Skills

  • Complaint Handling
  • Customer Relationship Management (CRM)
  • CRM Software
  • Call center experience

Timeline

Customer Support Specialist

Apple
08.2022 - 12.2023

Chime Solutions

Customer Service Associate
05.2020 - 07.2022

High School Diploma -

Miller Grove High School

Similar Profiles

CREATE PROFILE
Caitlin Wood