Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Caitlin Woods

Fincastle,VA

Summary

Hardworking professional with several years of building rapport with customers; ensuring honesty, patience, and friendly communication. Utilizing extra time to learn about the products as well as developing my own opinion to assist with answering customers questions to lead a sale. Ambitious to learn new skills and develop growth for work.

Overview

3
3
years of professional experience
2017
2017
years of post-secondary education

Work History

Store Driver

Advance Auto Parts
Daleville, Virginia
09.2024 - Current
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Provided excellent customer service during interactions and deliveries.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Delivered auto parts to customers efficiently and safely.

Warehouse Assistant

Carter Machinery
Salem, VA
07.2023 - 08.2024
  • Organized warehouse inventory using established procedures and systems.
  • Operated forklifts and pallet jacks to move materials safely.
  • Shift-lead for 2nd shift as well as assisted in shift-leading for 1st shift during heavy-workload moments.
  • Team lead for "York", receiving, sorting, and putting away 2 truck shipments 5 days a week from the Caterpillar Parts Distribution center and ensuring other locations parts that came to our hub were in their designated lanes for the long haul trucks.
  • Inspected incoming shipments for damages and discrepancies.
  • Assisted in loading and unloading trucks efficiently and safely.
  • Maintained cleanliness and orderliness of the warehouse environment.
  • Collaborated with team members to streamline daily operations.
  • Recorded stock levels and reported shortages to management promptly.
  • Followed safety protocols to ensure a secure working environment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Inspected and moved products to designated areas in warehouse.
  • Organized warehouse racks to ensure efficient storage of goods.
  • Lifted materials of varied weights on regular basis.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Organized materials on pallets according to size, weight, and type of item.
  • Reported any damaged items or discrepancies in shipments to supervisor immediately.
  • Assembled cartons, crates, and containers to prepare for shipping.
  • Received and processed incoming orders, ensuring accuracy of information.
  • Followed safety guidelines while operating machinery in the facility.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Trained new employees regarding warehouse procedures and standards.
  • Assisted in developing strategies for improving efficiency of daily operations.
  • Coordinated with the shipping department to schedule pick-ups and deliveries.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Traced missing material and shipments through vendor and customer communications.

Sales Associate

Vans Off The Wall
Roanoke, VA
05.2022 - 07.2023
  • Assisted customers in selecting and purchasing footwear and apparel.
  • Maintained store visual standards and organized merchandise displays.
  • Processed transactions accurately using point-of-sale systems.
  • Provided product knowledge to enhance customer shopping experience.
  • Collaborated with team members to achieve daily sales goals.
  • Managed inventory levels and restocked shelves as needed.
  • Engaged with customers to build relationships and encourage brand loyalty.
  • Handled customer inquiries and resolved issues effectively and efficiently.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Developed promotional strategies to increase sales volume.
  • Adhered to company initiatives and achieved established goals.
  • Tracked sales performance metrics to identify trends in market place.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.

Education

Liberty University (Online) Academy
Lynchburg, VA

Skills

  • Inventory management
  • Attention to detail
  • Customer rapport
  • Effective communication
  • Flexible schedule
  • Punctuality
  • Shipping and packaging
  • Patience and tact
  • Problem-solving
  • Time management
  • Team collaboration
  • Ambitious

Affiliations

  • Drawing, painting, and pyrography
  • Acoustic guitar, drums, saxophone, and keyboard
  • Fishing, hiking, baseball, four-wheeling, and late model racing
  • Pool(billiards), darts, old-school arcade games, and cornhole

References

References available upon request.

Timeline

Store Driver

Advance Auto Parts
09.2024 - Current

Warehouse Assistant

Carter Machinery
07.2023 - 08.2024

Sales Associate

Vans Off The Wall
05.2022 - 07.2023

Liberty University (Online) Academy

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