Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Workman

Omaha,NE

Summary

Skilled Groomer and Vet Assistant with a proven track record at Petsmart, showcasing exceptional animal handling expertise and customer communication. Leveraged teamwork and collaboration to enhance pet care and client satisfaction, leading to significant repeat business. Demonstrates a keen eye for detail and a commitment to safety precautions, ensuring top-notch service in every interaction.

Overview

2025
2025
years of professional experience

Work History

Groomer

Petsmart
  • Trimmed nails using clippers and grinders.
  • Applied tick and flea preventatives following manufacture guidelines for animal safety.
  • Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
  • Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.
  • Monitored animals for behavioral problems and signs of health issues.
  • Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.

Receptionist

Urgent Pet Care Papillion
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Organized, maintained and updated information in computer databases.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Corresponded with clients through email, telephone, or postal mail.

Server

Buffalo Wild Wings
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Vet Assistant

Southpaw Vet
09.2023 - Current
  • Followed safety protocols for handling animals.
  • Restrained animals for examination and treatment.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Maintained clean and safe animal living areas.
  • Observed animals for signs of distress or illness.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.

Education

Veterinary Technition

Penn Foster Career School
Scranton, PA

GED - Highschool

Papillion La-Vista South
03.2015

Skills

  • Kennel cleaning and sanitation
  • Animal handling expertise
  • Problem-solving
  • Nail trimming and filing
  • Customer service
  • Coat care
  • Canine anatomy
  • Gentle restraint methods
  • Safe lifting techniques
  • Relationship building
  • Continuing education participation
  • Teamwork and collaboration
  • Patience and empathy
  • Phone and email etiquette
  • Animal behavior
  • Flexible schedule
  • Appointment scheduling
  • Safety precautions and measures
  • Product knowledge and sales
  • Attention to detail
  • Customer communication

Timeline

Vet Assistant

Southpaw Vet
09.2023 - Current

Groomer

Petsmart

Receptionist

Urgent Pet Care Papillion

Server

Buffalo Wild Wings

Veterinary Technition

Penn Foster Career School

GED - Highschool

Papillion La-Vista South

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Caitlin Workman