Caitlin Angelique Gabriel
Reno
Summary
Professional with proven track record in patient services, bringing strong expertise in phlebotomy, specimen collection, and patient care. Known for effective team collaboration and adaptability to changing needs, ensuring reliable and consistent results. Possesses excellent communication skills, attention to safety protocols, and patient-centric approach, making significant positive impact.
Overview
6
6
years of professional experience
Work History
Patient Service Technician Specialist
LabCorp
07.2024 - Current
- Assisted patients with specimen collection, ensuring comfort and compliance with procedures.
- Prepared laboratory samples for testing in accordance with established protocols.
- Maintained inventory of supplies, ensuring availability for daily operations.
- Collaborated with healthcare providers to verify patient information and resolve discrepancies.
- Supported team members by sharing knowledge of laboratory processes and best practices.
- Collected blood samples using proper techniques to ensure patient safety and sample integrity.
- Maintained cleanliness and organization of phlebotomy supplies and equipment in compliance with health regulations.
- Assisted patients in understanding procedures, alleviating anxiety, and ensuring comfort during blood draws.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Mobile Phlebotomist
Versiti Blood Center of Illinois
08.2022 - 04.2024
- Collected blood samples from patients in diverse settings, ensuring proper identification and safety protocols.
- Performed venipuncture and capillary draws with a focus on patient comfort and care.
- Maintained accurate records of patient interactions and sample collections for compliance and quality control.
- Educated patients on procedures, addressing concerns to enhance their experience and cooperation.
- Mentored new phlebotomists, providing guidance on techniques and safety measures.
- Enhanced patient trust with compassionate care, professional demeanor, and confidentiality in handling sensitive information.
- Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
Orthodontic Assistant
Advanced Family Dental
09.2021 - 08.2022
- Assisted orthodontists in patient care and treatment procedures, ensuring comfort and safety.
- Prepared and sterilized dental instruments and equipment to maintain hygiene standards.
- Educated patients on oral hygiene practices and post-treatment care for optimal results.
- Managed patient records accurately, maintaining confidentiality and compliance with regulations.
- Coordinated scheduling of appointments to optimize clinic workflow and efficiency.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Set appointments and made follow-up calls.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
Learning Ambassador
Amazon
12.2020 - 07.2021
- Facilitated learning experiences for diverse groups, enhancing engagement and knowledge retention.
- Developed and implemented training materials to support educational initiatives.
- Assessed learner needs to tailor content delivery for optimal impact.
- Provided feedback on program effectiveness, driving improvements in instructional design and delivery methods.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
Orthodontic Assistant
Two Rivers Dental
06.2019 - 06.2020
- Collaborated with dental team to refine processes, enhancing overall patient experience.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Reduced appointment wait times with efficient room setup and breakdown between patients.
- Ensured high-quality patient care through strict adherence to infection control protocols and sterilization procedures.
- Assisted orthodontists in applying braces, which led to successful treatment outcomes and patient satisfaction.
Education
Certificate - Phlebotomy
Chicago School of Phlebotomy
Naperville, IL06-2022
High School Diploma -
Plainfield East High School
Plainfield, IL05-2017
Skills
- Multitasking capacity
- Venipuncture techniques
- HIPAA compliance
- Active listening
- Sample preparation
- Medical terminology
- Phlebotomy expertise
- Adaptable under pressure
- Cultural sensitivity awareness
- Blood draw accuracy
- Adaptable and flexible
- Communication and interpersonal skills
Languages
English
Native or Bilingual
FIlipino
Professional Working
Timeline
Patient Service Technician Specialist
LabCorp
07.2024 - Current
Mobile Phlebotomist
Versiti Blood Center of Illinois
08.2022 - 04.2024
Orthodontic Assistant
Advanced Family Dental
09.2021 - 08.2022
Learning Ambassador
Amazon
12.2020 - 07.2021
Orthodontic Assistant
Two Rivers Dental
06.2019 - 06.2020
Certificate - Phlebotomy
Chicago School of Phlebotomy
High School Diploma -
Plainfield East High School
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