Caitline Ashley Arreguin
Houston,TX
Summary
Dynamic professional with a proven track record in data accuracy and project management. Excelled in building strong relationships and enhancing operational efficiency, showcasing adaptability and meticulous attention to detail. Achieved significant improvements in client satisfaction and team performance.
Organized and efficient Data Entry Clerk with 9 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Communication strategist, years of experience on ethical solutions, sales process, operations from a customer centric philosophy.
Overview
8
8
years of professional experience
Work History
Data Entry Clerk
Concord Servicing
11.2021 - Current
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process in different CRMs.
- Saved sensitive information in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Created and maintained data entry logs to track data entry activities.
- Entered data into various computer systems accurately using Microsoft Office Suite .
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified data files prior to entry to maintain high data accuracy.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Assisted with developing data entry processes.
- Followed data entry protocols, rules and regulations.
- Created spreadsheets for more efficient record keeping.
- Answer about 80 client Concerns at day (Email and chat)
Business Development Executive
Kotija Jr (Family Owned)
06.2020 - Current
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions(Helped to reduce deliveries fees 10 % all across multiple platforms)
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions(online reviews and direct complaints ).
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
- Consulted with businesses to supply accurate product and service information.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling ,organizing strategies and Government requirements for the shops .
- Informed customers of promotions to increase sales productivity and volume.
- Generated advertising QR for vendor use.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Wrote and distributed press releases to increase brand visibility.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Created and managed social media campaigns to increase brand engagement.
- Optimized email campaigns to increase open and click-through rates.
- Conducted market research to identify new opportunities and target markets.
Vacation Advisor
Gallery Intertel Services (travel)
10.2016 - 05.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Updated and maintained customer databases to increase customer retention.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Generated travel-related reports for clients to facilitate decision-making.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Assisted with recruiting, hiring, educating and motivating Sales team to maintain optimal staffing levels.
- Educated Sales associates about product attributes and benefits.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed refunds in accordance to policy.
- Volunteered for extra shifts during COVID 19 and other busy periods to alleviate staffing shortages.
- Assisted with outbound sales calls and persuaded customers to drive Vacation packages sales.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Attended industry events and conventions to expand sales opportunities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Education
State Board Certification - Beauty And Wellness
Bellus Academy
Poway, CA06-2013
Skills
- Verifying data accuracy
- Meticulous attention to detail
- Administrative support specialist
- Team collaboration
- Maintains confidentiality (Knowledge about NDAs)
- Technical support
- Strong problem solver
- Pleasant demeanor
- Project management
- Adaptability and flexibility
- Time management
- Proficient with (Different CRMs,Saas )
Websites
Affiliations
- Multiple Companies.(Affiliate Marketing)
Languages
Spanish
Full Professional
Korean
Elementary
English
Native or Bilingual
Interests
Website creation
Content creation (on different platforms)
Health and Wellness
Timeline
Data Entry Clerk
Concord Servicing
11.2021 - Current
Business Development Executive
Kotija Jr (Family Owned)
06.2020 - Current
Vacation Advisor
Gallery Intertel Services (travel)
10.2016 - 05.2020
State Board Certification - Beauty And Wellness
Bellus Academy
Similar Profiles
Juan MontoyaJuan Montoya
Client Experience and Support Manager at Concord Servicing CorporationClient Experience and Support Manager at Concord Servicing Corporation
Joel SalazarJoel Salazar
Client Experience Representative at Concord Servicing CorporationClient Experience Representative at Concord Servicing Corporation
Wendy VickreyWendy Vickrey
Legal Compliance Officer at Concord Servicing CorpLegal Compliance Officer at Concord Servicing Corp