Caitlin Klingerman
Topeka,KS
Summary
Hardworking and focused administrative professional offering excellent communication, planning and prioritization skills demonstrated through almost 2 1/2 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking records. Exceptional leadership skills and driven to be successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
10
10
years of professional experience
Work History
Senior Administrative Assistant
Kansas Highway Patrol
05.2021 - Current
- Managed electronic records database and handled all file requests.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
Customer Service Representative
State Of Kansas
01.2019 - 05.2021
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Entered customer interaction details in Mainframe to track requests, document problems and record solutions offered
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Track motor fuel that comes in and out of the state and made sure that the tax was paid on time and accordingly
- Issued licenses to motor fuel retailers and distributors
Registrar
Stormont Vail Hospital
02.2017 - 05.2018
- Maintained accurate records of patient care, condition, progress and concerns
- Accurately check in and process patient data
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Answered and managed incoming and outgoing calls while recording accurate messages
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Obtained signatures for financial documents and internal and external invoices
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Screened all visitors and directed them to the correct employee or office
Document Imaging Specialist
Stormont Vail Hospital
08.2016 - 02.2017
- Scanned important clinical based documents into a filing program that the hospital used
- Correctly deposited documents in the correct patient chart
- Maintained a clean reception area, including lounge and associated areas
- Attended monthly staff meetings to address all new and upcoming updates within the department
Certified Nurse Aide
Stormont Vail Hospital
05.2015 - 08.2016
- Responded appropriately to the physical, emotional and developmental needs of patients
- Maintained sanitary residents\\\\\\\\' and program rooms
- Performed procedures and uses equipment as delegated by a licensed professional, including , foley catheter removal and EKGs
- Answered patient calls for care and feeding
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson\\\\\\\\'s disease, and muscular dystrophy
- Maintained accurate records of patient care, condition, progress and concerns
- Maintained a clean, healthy and safe environment
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Tested and recorded blood glucose levels
- Provided pre- and post-operative care
- Transported patients to other areas of the hospital in wheelchairs and gurneys
- Reported any unusual circumstances in the patients\\\\\\\\' condition or environment
- Provided a comforting and soothing environment
- Monitored vital signs, such as blood pressure and pulse
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Assisted with patient transfer and ambulation
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
Sales Associate Customer Representative
JCPenney
10.2013 - 02.2015
- Placed special merchandise orders for customers
- Greeted customers in a timely fashion, while quickly determining their needs
- Responded to all customer inquiries thoroughly and professionally
- Answered customer questions about product availability and shipment times
- Met monthly credit card applications, while also exceeding the minimal rate
Education
Certified Nursing Aid - Healthcare
Washburn Institute of Technology
Topeka, KS2013
Skills
- Professional phone etiquette
- Customer service-oriented
- Flexible
- Accurate and detailed
- Excellent planner and coordinator
- Works well under pressure with pleasant demeanor
- Pleasant demeanor
- Team building
- HIPAA compliance
- Account Balancing
- Cash Handling and Management
Timeline
Senior Administrative Assistant
Kansas Highway Patrol
05.2021 - Current
Customer Service Representative
State Of Kansas
01.2019 - 05.2021
Registrar
Stormont Vail Hospital
02.2017 - 05.2018
Document Imaging Specialist
Stormont Vail Hospital
08.2016 - 02.2017
Certified Nurse Aide
Stormont Vail Hospital
05.2015 - 08.2016
Sales Associate Customer Representative
JCPenney
10.2013 - 02.2015
Certified Nursing Aid - Healthcare
Washburn Institute of Technology
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